German-Speaking CSM for DACH — AI-Driven Growth

Qlik; Barcelona; Presencial; EUR 55.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Career progression

Mentoring programs

Innovative culture

Flexible, international environment

CSR programs

Descripción de la vacante

Qlik in Barcelona, Spain, is seeking an Agentic Customer Success Manager (German Speaker) to manage a large DACH portfolio on site. You will drive retention, renewals and expansion through proactive engagement and data‑driven interventions.

The role requires 3–5 years in customer success or account management, fluency in English and German, and solid SaaS/analytics experience. You’ll collaborate across teams, shape the customer journey, and help customers realize value from Qlik’s data platforms.

Formación

• 3–5 years in Customer Success or Account Management.
• Fluency in English and German.
• Experience with SaaS and analytics platforms.
• Strong analytical and problem-solving skills.

Responsabilidades

• Manage a large portfolio of Qlik customers, driving retention, renewals, and expansion through scalable engagement programs.
• Analyze customer data and health signals to identify trends and at-risk accounts, then design targeted interventions.
• Build and deliver scalable digital programs, including onboarding journeys, educational content, webinars, and automated touchpoints.
• Help customers increase adoption and realize greater value from Qlik’s cloud and client-managed products.
• Measure the effectiveness of customer success programs and use insights to refine the engagement strategy.

Conocimientos

Customer Success

Account Management

SaaS

Data Analytics

German language

English language

Problem solving

Independent work

Herramientas

Qlik Platform

Descripción del empleo

Qlik in Barcelona, Spain, is seeking an Agentic Customer Success Manager (German Speaker) to manage a large DACH portfolio on site. You will drive retention, renewals and expansion through proactive engagement and data‑driven interventions.

The role requires 3–5 years in customer success or account management, fluency in English and German, and solid SaaS/analytics experience. You’ll collaborate across teams, shape the customer journey, and help customers realize value from Qlik’s data platforms.