German-Speaking Customer Success Manager — SaaS Growth

Infor; Barcelona; Presencial; EUR 52.000 - 76.000; Jornada completa

Descripción de la vacante

Infor in Barcelona is seeking a Customer Success Manager to partner with customers across Europe (Germany, Austria, Switzerland) and ensure they realize value from Infor solutions. You will build trusted relationships, drive product adoption, and collaborate with internal teams to promote engagement, retention, and growth.

You will work closely with customers, internal teams, and key stakeholders to promote engagement, identify opportunities, address challenges, and contribute to long-term

Formación

• Experience in customer-facing roles across SaaS or ERP environments.
• Strong relationship-building and stakeholder management.
• Able to analyze data and drive decisions.

Responsabilidades

• Build trusted relationships with business and operational stakeholders.
• Guide customers through onboarding, adoption and success activities.
• Develop and maintain customer success plans aligned to objectives.
• Monitor customer health and mitigate risks.
• Collaborate with Support, Services, Product and Sales to address needs.

Conocimientos

Customer Success

Account Management

Stakeholder management

Data-driven decisions

Communication skills

Organizational skills

Descripción del empleo

Infor in Barcelona is seeking a Customer Success Manager to partner with customers across Europe (Germany, Austria, Switzerland) and ensure they realize value from Infor solutions. You will build trusted relationships, drive product adoption, and collaborate with internal teams to promote engagement, retention, and growth.

You will work closely with customers, internal teams, and key stakeholders to promote engagement, identify opportunities, address challenges, and contribute to long-term