Scaled Customer Success Manager, DACH Growth & Retention

Serrala

Barcelona

Presencial

EUR 70.000 - 100.000

Jornada completa

Hace 2 días

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Descripción de la vacante

Serrala is hiring a Scaled Customer Success Manager for the DACH region, based in Barcelona. The role is on-site and requires native German and professional English, with a focus on retention, expansion, and scalable customer programs.

You will manage high-volume accounts, leverage Planhat and Salesforce, and partner with Sales and Product to drive value post-migration. You will own lifecycle initiatives from onboarding through renewal, align with cross-functional teams, and help scale customer

Formación

5+ years in Customer Success, Account Management, or large-program strategy and execution.
Experience managing high account volume, typically 200+.
Native German required, full professional proficiency in English.
Familiarity with Customer Success platforms such as Planhat.
Comfortable building structure from ambiguity, with no established process to lean on.
Technical Experience with Salesforce or an equivalent CRM.

Responsabilidades

Own migration and adoption: cloud readiness, cutover, and adoption post go-live.
Co-own Gross Revenue Retention (GRR) and drive renewal readiness across a large portfolio.
Design lifecycle programs covering adoption, renewal prep, and expansion awareness.
Identify upsell and cross-sell opportunities through customer insights and usage data.
Maintain automated health scoring and high-quality CRM data for forecasting.
Develop and optimize scalable programs and playbooks to improve retention and expansion.
Collaborate cross-functionally with Sales, Consulting, Support, and Product to stay aligned.