German, Spanish-Speaking Customer Service Agent

Cb Talents; Valencia; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

On-site in Valencia

Training

Growth opportunities

Supportive team environment

Job summary

Cb Talents in Valencia, Spain, is seeking a German and Spanish-speaking Customer Service Agent to join their on-site team. The role involves handling inquiries in two languages, delivering courteous support, and maintaining detailed CRM records.

Applicants should be fluent in German and Spanish, with prior customer service experience preferred. You will work afternoons on-site, with opportunities for growth, training, and a collaborative team environment.

Qualifications

• Fluent in German (written and spoken) at C1 level or above.
• Fluent in Spanish (written and spoken) at C1 level or above.
• Previous experience in customer service, call center, or similar client-facing role preferred.
• Strong communication and problem-solving skills.
• Comfortable working on-site in Valencia.
• EU work authorization or valid permit to work in Spain.
• Basic computer literacy (CRM systems, MS Office, or similar tools).

Responsibilities

• Handle inbound and outbound customer interactions in German and Spanish via phone, email, and/or chat.
• Provide accurate, timely, and courteous responses to customer inquiries.
• Resolve customer issues efficiently, escalating complex cases when necessary.
• Maintain detailed and accurate records of customer interactions in the CRM system.
• Meet individual and team performance targets (quality, productivity, and customer satisfaction).
• Stay up to date on product/service knowledge to provide informed support.
• Collaborate with team members and supervisors to continuously improve service delivery.

Skills

German fluency

Spanish fluency

Customer service

Communication

Problem solving

On-site work

CRM experience

Tools

CRM systems

MS Office

Job description

Job Title: German, Spanish-speaking Customer Service Agent

Location: Valencia, Spain
Work Model: On-site
Schedule: Afternoon (15h-24hr)

About the Role

We are looking for German and Spanish-speaking Customer Service Agents to join a growing team in Valencia. This is an on-site role based in one of Europe's most vibrant capital cities, known for its rich culture, history, and lively atmosphere. You will be the first point of contact for customers, delivering support and resolving queries with professionalism and care.

Responsibilities

• Handle inbound and outbound customer interactions in German and Spanish via phone, email, and/or chat
• Provide accurate, timely, and courteous responses to customer inquiries
• Resolve customer issues efficiently, escalating complex cases when necessary
• Maintain detailed and accurate records of customer interactions in the CRM system
• Meet individual and team performance targets (quality, productivity, and customer satisfaction)
• Stay up to date on product/service knowledge to provide informed support
• Collaborate with team members and supervisors to continuously improve service delivery

Requirements

• Fluent in German (written and spoken) — C1 level or above
• Fluent in Spanish (written and spoken) — C1 level or above
• Previous experience in customer service, call center, or similar client-facing role preferred
• Strong communication and problem-solving skills
• Comfortable working on-site in Valencia
• EU work authorization required (or valid permit to work in Spain)
• Basic computer literacy (CRM systems, MS Office, or similar tools)

What We Offer

• Competitive compensation package
• On-site role in Valencia
• Opportunities for growth and development
• Supportive team environment
• Training