German, Spanish-speaking Customer Service Agent

Cross Border Talents; Madrid; On-site; EUR 25,000 - 32,000; Full time

Benefits offered by this job

Competitive pay

On-site role in Madrid

Growth opportunities

Training

Supportive team

Job summary

CB Talents SP is seeking German and Spanish-speaking Customer Service Agents for an on-site role in Madrid. You will be the first point of contact, providing professional support and resolving queries in both German and Spanish.

Responsibilities include handling multi-channel interactions, staying updated on product knowledge, and meeting performance targets within a supportive team. Morning shifts in a lively city location offer growth and training opportunities.

Qualifications

• Fluent in German (written and spoken) at C1 level or above.
• Fluent in Spanish (written and spoken) at C1 level or above.
• Previous experience in customer service, call center, or similar client-facing role preferred.
• Strong communication and problem-solving skills.
• Comfortable working on-site in Madrid.
• Available to work morning shifts (7h–16h window).
• EU work authorization or valid permit to work in Spain.

Responsibilities

• Handle inbound and outbound customer interactions in German and Spanish via phone, email, and/or chat.
• Provide accurate, timely, and courteous responses to customer inquiries.
• Resolve customer issues efficiently, escalating complex cases when necessary.
• Maintain detailed and accurate records of customer interactions in the CRM system.
• Meet individual and team performance targets (quality, productivity, and customer satisfaction).
• Stay up to date on product/service knowledge to provide informed support.
• Collaborate with team members and supervisors to continuously improve service delivery.

Skills

German language (C1+)

Spanish language (C1+)

customer service experience

communication skills

problem solving

on-site Madrid

morning shifts

CRM familiarity

MS Office

Tools

CRM systems

MS Office

Job description

German, Spanish-speaking Customer Service Agent

Location: Madrid, Spain
Work Model: On-site
Schedule: Morning shifts between 7h and 16h (8-hour blocks, e.g., 7h–15h or 8h–16h)

About the Role

We are looking for German and Spanish-speaking Customer Service Agents to join a growing team in Madrid. This is an on-site role based in one of Europe's most vibrant capital cities, known for its rich culture, history, and lively atmosphere. You will be the first point of contact for customers, delivering support and resolving queries with professionalism and care.

Responsibilities

• Handle inbound and outbound customer interactions in German and Spanish via phone, email, and/or chat
• Provide accurate, timely, and courteous responses to customer inquiries
• Resolve customer issues efficiently, escalating complex cases when necessary
• Maintain detailed and accurate records of customer interactions in the CRM system
• Meet individual and team performance targets (quality, productivity, and customer satisfaction)
• Stay up to date on product/service knowledge to provide informed support
• Collaborate with team members and supervisors to continuously improve service delivery

Requirements

• Fluent in German (written and spoken) — C1 level or above
• Fluent in Spanish (written and spoken) — C1 level or above
• Previous experience in customer service, call center, or similar client-facing role preferred
• Strong communication and problem-solving skills
• Comfortable working on-site in Madrid
• Available to work morning shifts (7h–16h window, 8-hour blocks)
• EU work authorization required (or valid permit to work in Spain)
• Basic computer literacy (CRM systems, MS Office, or similar tools)

What We Offer

• Competitive compensation package
• On-site role in the heart of Madrid
• Opportunities for growth and development
• Supportive team environment
• Training