German, Spanish-speaking Customer Service Agent

Savior Artigos Texteis Lda; Madrid; Presencial; EUR 24.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive compensation

On-site role in Madrid

Growth opportunities

Supportive team environment

Training

Descripción de la vacante

Savior Artigos Texteis Lda in Madrid is seeking a German and Spanish-speaking Customer Service Agent to deliver top-notch support on-site. You will handle inquiries in both languages via phone, email, and chat, ensuring courteous, accurate responses and timely issue resolution.

The role requires morning shifts (7h–16h), CRM record-keeping, and a commitment to ongoing product knowledge to assist customers effectively. EU work authorization is required.

Formación

• Fluent German (written and spoken) at C1 level or above.
• Fluent Spanish (written and spoken) at C1 level or above.
• Experience in customer service, call center, or similar client-facing role preferred.
• Strong communication and problem-solving skills.
• Comfortable working on-site in Madrid and morning shifts.
• EU work authorization or valid permit to work in Spain.
• Basic computer literacy (CRM systems, MS Office, or similar tools).

Responsabilidades

• Handle German and Spanish customer interactions by phone, email, and chat.
• Provide accurate, timely, courteous responses to inquiries.
• Resolve issues efficiently, escalating complex cases when necessary.
• Maintain detailed records of customer interactions in the CRM system.
• Meet individual and team performance targets (quality, productivity, satisfaction).
• Stay up to date on product knowledge to provide informed support.
• Collaborate with team to continuously improve service delivery.

Conocimientos

German language

Spanish language

Customer service

Communication skills

Problem solving

CRM systems

MS Office

Herramientas

CRM software

MS Office

Descripción del empleo

Job Title: German, Spanish-speaking Customer Service Agent

Location: Madrid, Spain
Work Model: On-site
Schedule: Morning shifts between 7h and 16h (8-hour blocks, e.g., 7h–15h or 8h–16h)

About The Role

We are looking for German and Spanish-speaking Customer Service Agents to join a growing team in Madrid. This is an on-site role based in one of Europe's most vibrant capital cities, known for its rich culture, history, and lively atmosphere. You will be the first point of contact for customers, delivering support and resolving queries with professionalism and care.

Responsibilities

• Handle inbound and outbound customer interactions in German and Spanish via phone, email, and/or chat
• Provide accurate, timely, and courteous responses to customer inquiries
• Resolve customer issues efficiently, escalating complex cases when necessary
• Maintain detailed and accurate records of customer interactions in the CRM system
• Meet individual and team performance targets (quality, productivity, and customer satisfaction)
• Stay up to date on product/service knowledge to provide informed support
• Collaborate with team members and supervisors to continuously improve service delivery

Requirements

• Fluent in German (written and spoken) — C1 level or above
• Fluent in Spanish (written and spoken) — C1 level or above
• Previous experience in customer service, call center, or similar client‑facing role preferred
• Strong communication and problem‑solving skills
• Comfortable working on-site in Madrid
• Available to work morning shifts (7h–16h window, 8-hour blocks)
• EU work authorization required (or valid permit to work in Spain)
• Basic computer literacy (CRM systems, MS Office, or similar tools)

What We Offer

• Competitive compensation package
• On-site role in the heart of Madrid
• Opportunities for growth and development
• Supportive team environment
• Training