Customer Service Agent - Madrid, Spain

Velenosi&Meredith; Madrid; Presencial; EUR 23.000 - 24.000; Jornada completa

Descripción de la vacante

Velenosi&Meredith is hiring a Customer Service Agent in Madrid, Spain. The role requires fluent German and Spanish, with training provided and on-site work. The position starts as a 3-month temporary contract with a strong path to permanent employment based on performance.

You will handle multi-channel customer support, log interactions, and work with the team to achieve daily service targets. Training hours are part of the onboarding process.

Formación

• Fluent or native German language required.
• Fluent or native Spanish language required.
• Availability to work full-time on-site in Madrid and complete the 5-week onboarding schedule.

Responsabilidades

• Provide high-quality customer support via phone, email, or chat in German and Spanish.
• Resolve inquiries efficiently with a professional, helpful attitude.
• Log interactions in internal systems and look up customer information.
• Collaborate with the team to meet daily service targets.

Conocimientos

German language proficiency

Spanish language proficiency

Descripción del empleo

Job Title: Customer Service Agent (German & Spanish Speaking)

Location: Madrid, Spain

Work Model: On-site

Salary: €22,800 gross base salary/year + €1,200 annual SRV bonus

Contract Type: 3-Month Temporary (with high intention to convert to Permanent)

About the Opportunity

Join a thriving multinational company in the heart of Madrid, Spain! We are seeking fluent German and Spanish-speaking Customer Service Agents to deliver exceptional support to our growing customer base. Madrid is a vibrant capital city known for its rich culture, history, and lively atmosphere - making it an incredible place to build your career. No prior experience? No problem. We provide comprehensive, fully paid training to ensure you have all the tools and knowledge you need to succeed.

What You Will Do

• Provide high-quality customer support via phone, email, or chat in both German and Spanish.
• Resolve customer inquiries efficiently, maintaining a professional and helpful attitude.
• Navigate internal systems to log interactions and look up customer information.
• Collaborate with your team to meet daily service targets.

Schedule & Shifts

• Regular Schedule: Rotational 8-hour blocks primarily focused on morning shifts (e.g., 7:00 AM - 3:00 PM or 8:00 AM - 4:00 PM). The role involves working shifts with an equal balance between morning and afternoon schedules.
• Training Period: Mandatory attendance is required for the onboarding training program. Training hours scale over the first month as follows:
  • Weeks 1-3: 9:00 AM - 3:00 PM
  • Week 4: 9:00 AM - 4:00 PM
  • Week 5: 9:00 AM - 5:00 PM

What We Are Looking For

• Language Skills: Professional fluency or native-level proficiency in German.
• Language Skills: Professional fluency or native-level proficiency in Spanish.
• Availability: Ability to work full-time on-site in Madrid and commit to the initial 5-week training schedule.
• Communication: Strong communication skills and a passion for helping others.

Compensation & Benefits

• Base Salary: €22,800 gross per year.
• Bonus: €1,200 annual SRV bonus.
• Career Growth: Initial 3-month contract with a clear path to a permanent contract based on performance.
• Onboarding: Comprehensive initial training program.

Eligibility: ONLY EU Citizens or holders of a valid Spain residence/work permit (No visa sponsorship).