Customer Service Agents - German Speaker | Madrid, Spain

Cross Border Talents; Madrid; Presencial; EUR 24.000 - 25.000; Jornada completa

Descripción de la vacante

Cross Border Talents in Madrid is seeking Customer Service Agents to be the first point of contact for customers. The role is ideal for German speakers who value patience and clear communication in a fast-moving environment. You will respond by phone, chat or email, flag recurring issues, and follow up on open cases.

Requirements: fluent English and German, EU work eligibility, and right to work in Spain. Schedule: on-site, mornings 7:00–16:00.

Formación

• Fluent in English and German.
• Able to communicate clearly with customers.
• Comfortable in a fast-moving, customer-facing role.

Responsabilidades

• Stay calm and clear with customers even when they're frustrated
• Flag recurring issues so they can be addressed at the source
• Respond to customer questions across phone, chat, and/or email
• Follow up on open cases rather than letting them sit

Conocimientos

German language

English language

Descripción del empleo

There's an opening for a Customer Service Agents in Madrid, Spain - ideal for German speakers looking for their next move.

You'd be the first person customers reach when something needs sorting out - the role rewards patience and clear communication.

Key Responsibilities:

• Stay calm and clear with customers even when they're frustrated
• Flag recurring issues so they can be addressed at the source
• Respond to customer questions across phone, chat, and/or email
• Follow up on open cases rather than letting them sit

Requirements:

• Solid working English alongside your German
• Comfortable in a fast-moving, customer-facing role
• Right to work in the country without sponsorship required
• Eligible to work in the EU (citizenship, valid permit, or equivalent)

Working Conditions:

• Schedule: Morning 7h-16h
• Work model: On-Site

Salary & Benefits:

• Salary: Madrid: 22800 EUR base + 1200/year SRV bonus