Customer Support Specialist (German Speaking)

Momentum Global; Barcelona; On-site; EUR 28,000 - 36,000; Full time

Job summary

Momentum Global in Barcelona, Spain, is expanding across Europe and seeks a German-speaking Customer Support Specialist to join our high-performing, customer-centric teams.

You will guide new clients through onboarding and implementation journeys, deliver a high-quality experience across touchpoints, and collaborate with Sales, Product and Support to build lasting relationships across markets.

Qualifications

• Experience in customer-facing roles (Onboarding, Success, Support, or Account Management)
• Strong communication and relationship-building skills
• A proactive, solution-oriented mindset
• High attention to detail and ability to work autonomously
• Confidence delivering training, guidance, or product support to clients

Responsibilities

• Guide new clients through onboarding and implementation journeys
• Act as a trusted partner, ensuring customers get maximum value from the product
• Deliver a high-quality customer experience across multiple touchpoints
• Collaborate cross-functionally with Sales, Product, and Support teams
• Identify opportunities to improve processes and client satisfaction
• Build strong, long-lasting relationships with customers

Skills

Customer support experience

Onboarding skills

Communication skills

Relationship-building

Autonomous work

Training delivery

Job description

As part of our expansion across Europe, we’re looking for a German speaking Customer Support Specialists to join our high performing, customer centric teams. If you’re excited by SaaS, innovation, and the opportunity to make real impact in a scaling international environment, this could be your next move.

What you’ll be doing

• Guide new clients through onboarding and implementation journeys
• Act as a trusted partner, ensuring customers get maximum value from the product
• Deliver a high-quality customer experience across multiple touchpoints
• Collaborate cross-functionally with Sales, Product, and Support teams
• Identify opportunities to improve processes and client satisfaction
• Build strong, long-lasting relationships with customers

These roles play a key part in ensuring successful adoption and a seamless customer experience from day one

What we’re looking for

• Experience in customer-facing roles (Onboarding, Success, Support, or Account Management)
• Strong communication and relationship-building skills
• A proactive, solution-oriented mindset
• High attention to detail and ability to work autonomously
• Confidence delivering training, guidance, or product support to clients

We are actively hiring candidates who are fluent in:

• German
• Plus strong English for internal collaboration

(Language fluency is essential as you’ll be working directly with customers in your market.)

You’ll thrive here if you:

• Enjoy working with customers and solving real-world problems
• Are confident communicating across cultures and languages
• Like working in a fast-paced, evolving environment
• Take ownership and care about delivering excellent experiences
• Are curious, adaptable, and always looking to improve
• Be part of a growing international team
• Work in a collaborative, supportive environment
• Gain exposure to multiple markets and cultures
• Opportunities for development and progression