Galician-Speaking Remote Customer Support Advisor

Talkpush; Galicia; Remote; EUR 18,000 - 22,000; Full time

Benefits offered by this job

100% remote work

Permanent contract

Full-time 39 hours/week

Job summary

Concentrix is hiring a Customer Service Advisor to help customers get the most out of their devices and services while working remotely from Spain. You will assist across channels, troubleshoot basic issues, and provide clear guidance with empathy.

The role requires Spanish (native/bilingual) and Galician, plus English at B1/B2, a high school diploma, and the ability to handle shifts including weekends/holidays. Training and career development are provided.

Qualifications

• Native or bilingual Spanish proficiency + Galician
• English proficiency at B1/B2 level
• High school diploma or equivalent
• Minimum age of 18 and legal documentation to work in Spain.
• Strong communication, customer service, and problem-solving skills
• Basic technical knowledge and confidence using computers and digital devices
• Good typing skills, attention to detail, and the ability to remain calm under pressure
• Flexibility to work shifts, weekends, and holidays as required.

Responsibilities

• Assist customers through the assigned communication channels.
• Identify customer needs, troubleshoot basic technical issues, and provide step-by-step guidance.
• Explain technical information clearly and professionally.
• Manage customer interactions using internal systems and follow established procedures.
• Handle concerns with empathy, resolve issues, and escalate complex cases when necessary.
• Maintain accurate records and meet quality, customer satisfaction, and productivity targets.

Skills

Spanish native

Galician

English B1/B2

Customer service

Problem solving

Technical basics

Typing skills

Education

High school diploma

Job description

Concentrix is hiring a Customer Service Advisor to help customers get the most out of their devices and services while working remotely from Spain. You will assist across channels, troubleshoot basic issues, and provide clear guidance with empathy.

The role requires Spanish (native/bilingual) and Galician, plus English at B1/B2, a high school diploma, and the ability to handle shifts including weekends/holidays. Training and career development are provided.