Customer Service Representative (Catalan-speaking) - Remote AV01

Talkpush; Galicia; À distance; EUR 18 000 - 22 000; Plein temps

Avantages offerts par ce poste

Remote work

Permanent contract

Full-time 39 h/w

Résumé du poste

Concentrix is hiring a Customer Service Advisor to help customers get the most from their devices and services, all from a remote setting. You will assist through multiple channels, resolve basic technical issues, and guide users with clear explanations.

The role requires native Spanish + Catalan and English at B1/B2, a high school diploma, and flexibility to work 39 hours weekly. Training and career development are provided.

Qualifications

• Native or bilingual Spanish + Catalan
• English proficiency at B1/B2 level
• High school diploma or equivalent
• Minimum age 18 and legal work in Spain
• Strong communication, customer service, and problem-solving skills
• Basic technical knowledge and confidence using computers
• Good typing skills, attention to detail, and calm under pressure
• Flexibility to work shifts, weekends, and holidays

Responsabilités

• Assist customers through assigned communication channels.
• Identify customer needs, troubleshoot basic technical issues, and provide step-by-step guidance.
• Explain technical information clearly and professionally.
• Manage customer interactions using internal systems and follow established procedures.
• Handle concerns with empathy, resolve issues, and elevate complex cases when necessary.
• Maintain accurate records and meet quality, customer satisfaction, and productivity targets.

Connaissances

Customer service

Problem solving

Communication

Typing

Technical aptitude

Formation

High school diploma

Description du poste

Work remotely and turn your skills into your next career opportunity!

Are you the person everyone turns to when they need help with their devices? Do you enjoy solving problems and making technology easier for others? Then this opportunity could be for you!

Join our team as a Customer Service Advisor and help customers get the most out of their devices and services, all while working remotely.

• Assist customers through the assigned communication channels.
• Identify customer needs, troubleshoot basic technical issues, and provide step-by-step guidance.
• Explain technical information clearly and professionally.
• Manage customer interactions using internal systems and follow established procedures.
• Handle concerns with empathy, resolve issues, and elevate complex cases when necessary.
• Maintain accurate records and meet quality, customer satisfaction, and productivity targets.

• Native or bilingual Spanish proficiency + Catalan
• English proficiency at B1/B2 level
• High school diploma or equivalent
• Minimum age of 18 and legal documentation to work in Spain.
• Strong communication, customer service, and problem-solving skills
• Basic technical knowledge and confidence using computers and digital devices.
• Good typing skills, attention to detail, and the ability to remain calm under pressure
• Flexibility to work shifts, weekends, and holidays as required.

• 100% remote work, so you can work from home
• Permanent contract
• Full time 39 hours/week Monday to Friday from 9:00 to 18:00
• Salary package of 19976,99 euros gross/year + Bonus 1.200 gross/year
• Full paid training about the company and the project you will be working on
• Career development program and specialized courses

R1777932

We're Concentrix. A global technology and services leader that powers the world’s best brands, today and into the future. We're human-centered, tech-powered, intelligence-fueled. Every day we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise.

What to expect

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