Customer Service Representative (Galician-speaking) - Remote AV01

Talkpush; Galicia; Remote; EUR 18,000 - 22,000; Full time

Benefits offered by this job

100% remote work

Permanent contract

Full-time 39 hours/week

Job summary

Concentrix is hiring a Customer Service Advisor to help customers get the most out of their devices and services while working remotely from Spain. You will assist across channels, troubleshoot basic issues, and provide clear guidance with empathy.

The role requires Spanish (native/bilingual) and Galician, plus English at B1/B2, a high school diploma, and the ability to handle shifts including weekends/holidays. Training and career development are provided.

Qualifications

• Native or bilingual Spanish proficiency + Galician
• English proficiency at B1/B2 level
• High school diploma or equivalent
• Minimum age of 18 and legal documentation to work in Spain.
• Strong communication, customer service, and problem-solving skills
• Basic technical knowledge and confidence using computers and digital devices
• Good typing skills, attention to detail, and the ability to remain calm under pressure
• Flexibility to work shifts, weekends, and holidays as required.

Responsibilities

• Assist customers through the assigned communication channels.
• Identify customer needs, troubleshoot basic technical issues, and provide step-by-step guidance.
• Explain technical information clearly and professionally.
• Manage customer interactions using internal systems and follow established procedures.
• Handle concerns with empathy, resolve issues, and escalate complex cases when necessary.
• Maintain accurate records and meet quality, customer satisfaction, and productivity targets.

Skills

Spanish native

Galician

English B1/B2

Customer service

Problem solving

Technical basics

Typing skills

Education

High school diploma

Job description

Work remotely and turn your skills into your next career opportunity!

Are you the person everyone turns to when they need help with their devices? Do you enjoy solving problems and making technology easier for others? Then this opportunity could be for you!

Join our team as a Customer Service Advisor and help customers get the most out of their devices and services, all while working remotely.

What will you do?

• Assist customers through the assigned communication channels.
• Identify customer needs, troubleshoot basic technical issues, and provide step-by-step guidance.
• Explain technical information clearly and professionally.
• Manage customer interactions using internal systems and follow established procedures.
• Handle concerns with empathy, resolve issues, and escalated complex cases when necessary.
• Maintain accurate records and meet quality, customer satisfaction, and productivity targets.

What are we looking for?

• Native or bilingual Spanish proficiency + Galician
• English proficiency at B1/B2 level
• High school diploma or equivalent
• Minimum age of 18 and legal documentation to work in Spain.
• Strong communication, customer service, and problem-solving skills
• Basic technical knowledge and confidence using computers and digital devices.
• Good typing skills, attention to detail, and the ability to remain calm under pressure
• Flexibility to work shifts, weekends, and holidays as required.

What do we offer?

• 100% remote work, so you can work from home
• Permanent contract
• Full time 39 hours/week Monday to Friday from 9:00 to 18:00
• Salary package of 19976,99 euros gross/year + Bonus 1.200 gross/year
• Full paid training about the company and the project you will be working on
• Career development program and specialized courses

We’re Concentrix. A global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise.

What to expect

Step 1

Each question tells you how to answer it: type, choose, record, or attach a file.

Step 2

A person reviews your answers

A recruiter reads everything you have sent and follows up about the next step.