Front Desk Lead – Hospitality & Guest Experience

Hilton; Barcelona; Presencial; EUR 23.000 - 29.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Go Hilton travel perks

Paid parental leave

Crisis concierge

Mental health resources

Descripción de la vacante

Hilton in Barcelona is seeking a Front Office Supervisor to lead the guest services team and ensure smooth check-ins, check-outs, and memorable stays. You’ll supervise front office operations, manage lobby flow, and guide staff with training and real-time feedback to deliver exceptional hospitality.

Fluent English and Spanish are required; experience in luxury hotels is preferred. You’ll coordinate schedules, handle guest issues, and participate in special projects to support a world-class guest

Formación

• Fluent English and Spanish required; French is a plus.
• Experience in 4 or 5 star hotels, preferably medium to large-sized properties.
• Ability to multitask and prioritise effectively.
• Proven leadership experience, coordinating teams and delivering results.
• Strong customer service orientation and high service standards.
• Positive, proactive and team-oriented attitude.

Responsabilidades

• Supervise front office team: lead check-ins/outs and guest service delivery.
• Lead day-to-day team operations: create schedules, assign tasks, train and coach.
• Lead guest issue resolution: respond to inquiries and escalated concerns.
• Manage lobby flow: monitor guest traffic and adjust coverage in real time.
• Manage special projects: lead department initiatives and ad-hoc tasks.

Conocimientos

Fluent English

Fluent Spanish

French helpful

Descripción del empleo

Hilton in Barcelona is seeking a Front Office Supervisor to lead the guest services team and ensure smooth check-ins, check-outs, and memorable stays. You’ll supervise front office operations, manage lobby flow, and guide staff with training and real-time feedback to deliver exceptional hospitality.

Fluent English and Spanish are required; experience in luxury hotels is preferred. You’ll coordinate schedules, handle guest issues, and participate in special projects to support a world-class guest