Front Desk Lead: Guest Services & Operations

Renaissance Hotels; Barcelona; Presencial; EUR 42.000 - 66.000; Jornada completa

Descripción de la vacante

Renaissance Hotels in Barcelona seeks a Front Office Manager to oversee the Front Office, Bell/Door Staff, Switchboard, and Guest Services/Front Desk. You will direct managers and employees to ensure an efficient check-in/check-out process and maximize the department's financial performance.

Lead the team, develop goals, handle complaints, and maintain open communication to align with property objectives and guest satisfaction.

Formación

• Reputable hospitality background with guest service focus.
• Educational requirements include high school diploma or 2-year degree; hospitality preferred.

Responsabilidades

• Oversee day-to-day Front Office operations and staff.
• Lead Bell/Door Staff, Switchboard, and Front Desk to ensure smooth check-in/out.
• Set goals and plans to prioritize, organize, and complete work.
• Handle guest complaints and resolve conflicts effectively.
• Guard standards to maximize guest satisfaction and financial performance.

Conocimientos

Front desk operations

Guest service excellence

Educación

High school diploma or GED

Hotel/Restaurant mgmt degree

Descripción del empleo

Renaissance Hotels in Barcelona seeks a Front Office Manager to oversee the Front Office, Bell/Door Staff, Switchboard, and Guest Services/Front Desk. You will direct managers and employees to ensure an efficient check-in/check-out process and maximize the department's financial performance.

Lead the team, develop goals, handle complaints, and maintain open communication to align with property objectives and guest satisfaction.