French-Speaking Tech Support Specialist — Remote in Portugal

CBTALENTS; Pamplona; A distancia; EUR 18.000 - 24.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work

Relocation support

International environment

Competitive salary

Descripción de la vacante

CBTALENTS is seeking a French-speaking Customer Support Specialist to join a Portugal-based, remote-enabled project. You will assist French-speaking customers, answer questions, and guide them through simple technical issues to ensure a smooth experience.

Relocation support is available for eligible candidates, and you will work in a remote capacity within Portugal, joining an international, multicultural team with a competitive salary.

Formación

• Fluent in French and comfortable communicating in English.
• Customer-focused and patient with customers.
• Strong communication and problem-solving skills.
• Organized and detail-oriented. Earlier customer service experience is welcome.
• Sales experience is a plus but not required.

Responsabilidades

• Support customers in French and English.
• Answer questions and assist with technical issues.
• Guide customers through clear and simple solutions.
• Record and update customer cases accurately.
• Follow up when additional support is needed.
• Help create a friendly and positive customer experience.

Conocimientos

French language

English language

Customer focus

Communication skills

Problem solving

Attention to detail

Customer service experience

Sales experience

Descripción del empleo

CBTALENTS is seeking a French-speaking Customer Support Specialist to join a Portugal-based, remote-enabled project. You will assist French-speaking customers, answer questions, and guide them through simple technical issues to ensure a smooth experience.

Relocation support is available for eligible candidates, and you will work in a remote capacity within Portugal, joining an international, multicultural team with a competitive salary.