French-Speaking Tech Support Specialist (Remote, Portugal)

CBTALENTS; Madrid; A distancia; EUR 25.000 - 38.000; Jornada completa

Descripción de la vacante

CBTALENTS is seeking a French-speaking Customer Support Specialist to join a technology-related customer service project based in Portugal. The role is remote within Portugal, with relocation support available for eligible candidates.

You will assist French-speaking customers, guide them through simple technical issues, and ensure a smooth, positive experience. We offer a competitive salary and remote work within Portugal, plus relocation assistance for those outside Portugal.

Formación

• Fluent in French and English.
• Friendly, patient, and customer-focused.
• Comfortable using computers and learning new systems.
• Good communication and problem-solving skills.
• Organized and attentive to detail.
• Previous customer service experience is welcome, but not mandatory.
• Sales experience is a plus, but not required.

Responsabilidades

• Support customers in French and English.
• Answer questions and assist with technical issues.
• Guide customers through clear and simple solutions.
• Record and update customer cases accurately.
• Follow up when additional support is needed.
• Help create a friendly and positive customer experience.

Conocimientos

French fluency

English fluency

Customer focus

Communication

Problem solving

Attention to detail

Organized

Patience

Descripción del empleo

CBTALENTS is seeking a French-speaking Customer Support Specialist to join a technology-related customer service project based in Portugal. The role is remote within Portugal, with relocation support available for eligible candidates.

You will assist French-speaking customers, guide them through simple technical issues, and ensure a smooth, positive experience. We offer a competitive salary and remote work within Portugal, plus relocation assistance for those outside Portugal.