International Customer Service Trainee — Global Impact

Werfen; Barcelona; On-site; EUR 20,000 - 28,000; Full time

Job summary

Werfen in Barcelona is seeking a Trainee for our International Customer Service team to support orders, inquiries and returns while ensuring customer satisfaction. This role focuses on data integration, multilingual communication, and adherence to quality and compliance standards.

You will collaborate with teams across departments and countries, with opportunities for extension or full-time employment based on performance.

Qualifications

• Bachelor’s degree or currently pursuing studies in International Trade, Supply Chain Management, Logistics, Business Administration, Engineering, or related fields.
• Excellent verbal and written communication in English; local language proficiency is expected.

Responsibilities

• Handle orders, customer inquiries, process returns, and resolve issues promptly to ensure customer satisfaction.
• Integrate and analyse customer data from various channels, maintaining clean and accurate records.

Skills

Customer service

Data analysis

Communication

Education

Bachelor's degree related field

Tools

SAP

Office tools

Job description

Werfen in Barcelona is seeking a Trainee for our International Customer Service team to support orders, inquiries and returns while ensuring customer satisfaction. This role focuses on data integration, multilingual communication, and adherence to quality and compliance standards.

You will collaborate with teams across departments and countries, with opportunities for extension or full-time employment based on performance.