(fluent German & English, Golf) Customer Support Consultant (Spain, remotely)

SupportYourApp; Valencia; Remote; EUR 25,000 - 35,000; Full time

Job summary

A leading support services company is seeking a Remote Customer Support Consultant fluent in German and English to provide exceptional support to clients. Responsibilities include managing customer interactions via calls, emails, and chats while building lasting relationships and achieving team KPIs. It's crucial to have a strong interest in golf. Join us for a dynamic work environment that values individuals and their diverse experiences.

Qualifications

• Excellent spoken and written German (C1 level) and English (C1 level).
• Experience in customer support roles.
• Knowledge of golf rules and equipment is a plus.

Responsibilities

• Provide exceptional customer and technical support via calls, emails, and chats.
• Build positive and long-lasting relationships with customers.
• Meet team KPIs and stay updated with technology.

Skills

Fluent German

Fluent English

Customer support experience

Interest in golf

Job description

Overview

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages. Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world. We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience. We welcome people with various backgrounds and experiences. Join us and send your CV in English, pointing out your outstanding skills!

Role

Customer Support Consultant (Spain, remotely) – fluent German and English, Golf

What you will do

• Providing exceptional customer and technical support via calls, emails, and chats
• Build positive and long-lasting relationships with customers
• Meet team KPIs
• Stay up-to-date with cutting-edge technology
• Securely work with customers%27 sensitive information
• Maintain working knowledge of our client%27s products and services

What you need to succeed

• Excellent German (C1 for both spoken and written) and English (C1)
• Experience in customer support
• Interest in golf; knowledge of golf rules and equipment
• Ability to work collaboratively in a team
• Independent and proactive approach to work
• Personal laptop or computer with at least 8 GB RAM and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload)

Nice to have

• Experience working with luxury brands
• Experience with CRM systems

Employment type

• Contract

Industries

• IT Services and IT Consulting

Disclaimer: We are a multinational company with unbiased views. The assessment of candidates is not affected by race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other characteristic prohibited by law.