Fashion Support Consultant (German - speaking) - On-site IN02

Concentrix Spain Business Process Outsourcing S.L.U.; Barcelona; On-site; EUR 20,000 - 21,000; Full time

Benefits offered by this job

Full paid training

Central location in Barcelona

Career development programs

Permanent contract

Job summary

Concentrix Spain Business Process Outsourcing S.L.U. is seeking a Fashion Support Consultant for on-site work in Barcelona. The role requires German-speaking proficiency and advanced English, with responsibilities including handling customer calls and resolving issues within SLA.

The position offers a full-time, 39-hour week with a permanent contract, central Barcelona location, and comprehensive training. Salary is €19,623 gross per year, plus up to €1,500 gross per year in bonus, with

Qualifications

• Fluent or advanced German and strong English required.
• Customer care experience is desirable.
• Able to own and progress calls to resolution.
• Excellent communication and adaptability.
• IT platform knowledge (Windows/MS Office) is a plus.

Responsibilities

• Take incoming customer calls via telephone, email, voicemail, chats, or alerts and resolve users’ demands.
• Log call details onto call management systems and provide response within SLA.
• Maintain knowledge of applications specific to customers and provide accurate information.
• Escalate issues to mentor when needed and follow project processes.
• Perform administrative duties as required.

Skills

German language

English language

Customer care

Communication skills

IT basics

Tools

Windows

MS Office

Internet configuration

Job description

Fashion Support Consultant (German - speaking) – On-site IN02

Job Description: Experience the power of a game - changing career. Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands—the ones you use every day—improve their businesses with technology and integrated solutions, in over 70 countries. If you’re looking to grow and be inspired, as a Fashion Support Consultant in Barcelona (on-site), you will be part of our team of game‑changers who are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more.

Career Growth and Personal Development

We’ll give you all the training, cutting‑edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

What you will do in this role

• Take incoming customer calls (via telephone, email, voicemail, chats, or other automated alerts) and solve users’ demands.


• Log call details onto call management systems and provide response and resolution within SLA.


• Maintain service and product knowledge and expertise associated with applications specific to individual customers.


• Escalate potential service issues initially with Mentor.


• To follow all the processes and procedures of the project.


• Understand and comply with administrative duties.

Your qualifications

• Are proficient or bilingual in German with an advanced level of English.


• Have customer care skills – ability to listen to and understand the customers’ need.


• Can take ownership of, and progress calls to resolution or to escalat call to resolution.


• Have excellent communication skills and adaptability.


• Working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration is a plus.

Benefits & Compensation

• Full-time 39 hours/week, permanent contract: rotative Monday to Friday 9:00 to 18:00


• Salary 19,623 euros gross/year + up to 1,500 euros gross/year in bonus


• Central location in Barcelona


• Full paid training on the company and the project you'll be working on


• Career development programs, specialized courses, and language classes

Location, Language, and Time Type

R1770286 Location: ESP Barcelona - C/ de la Selva de Mar, 129 Language Requirements: English, German (Required) Time Type: Full time

Company Overview

We’re a global technology and services leader that powers the brands of the future. We help well-known brands—the ones you use every day—improve their businesses with technology and integrated solutions, in over 70 countries. Whether it’s designing game‑changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue, we’ve got them covered. We design, build, and run fully integrated, end‑to‑end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who design brand‑defining experiences. The technologists & engineers who build smarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations, we commit to transform the way companies connect, interact, and grow across the world and into the future.

Equal Opportunity

Concentrix is an equal opportunity employer. We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

EEO Employer Statement

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.