(fluent German & English) Customer Support Consultant (Spain, remotely)

SupportYourApp

Valencia

A distancia

EUR 25.731 - 38.596

A tiempo parcial

14 días+

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Ventajas ofrecidas por este puesto de trabajo

Fixed schedule: 9 AM - 6 PM CET

Paid intensive training and probation

Good bonuses for referring friends

Work-life balance

Descripción de la vacante

A leading Support-as-a-Service company is seeking a Customer Support Consultant to join its remote team. This role requires fluent German and English skills, with a strong background in customer service, ideally in banking or legal fields. You'll be responsible for providing top-notch support while managing sensitive information and working with internal teams to resolve issues. The Company emphasizes growth and learning, providing a fully remote work environment with a focus on employee well-being and professional development.

Formación

Fluent in English and German (C1 for both spoken and written).
Experience in customer support.
Background in banking, legal, or financial services is a plus.
Solid understanding of GDPR and data privacy standards.

Responsabilidades

Provide exceptional customer support via emails.
Process account seizures in a timely and compliant manner.
Manage tickets and workflows using Zendesk and Jira.
Maintain clear and structured case documentation.

Conocimientos

Analytical skills

Attention to detail

Customer service experience

Fluent in English

Fluent in German

Herramientas

Zendesk

Jira

Descripción del empleo

(fluent German & English) Customer Support Consultant (Spain, remotely)

2 days ago Be among the first 25 applicants

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Passionate about the world of tech?

What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?

Passionate about the world of tech?

What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?

Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let's see what it takes

What you will do:

Provide exceptional customer support via emails
Process account seizures (e.g., freezes, wage garnishments) in a timely and compliant manner
Provide information on loan terms, account details, and legal matters
Manage tickets and workflows using Zendesk and Jira
Maintain clear and structured case documentation
Collaborate with internal teams to ensure efficient issue resolution
Meet team KPIs
Always be up-to-date with cutting-edge technology
Securely work with customers' sensitive information
Apply the latest and greatest customer happiness practices

What you need to succeed in this role:

Excellent English and German skills (C1 for both spoken and written)
Experience in customer support
Background in banking, legal, or financial services
Solid understanding of GDPR and data privacy standards
Proficiency in using Zendesk and Jira
Analytical and research skills
Strong attention to detail and reliability when handling sensitive or legal information
Positive and responsible attitude
Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)

Will be a great plus:

Experience with Confluence
Background working in regulated environments

Benefits and Perks:

Fixed schedule: 9 AM - 6 PM CET
Opportunity to work fully remote
Inclusive international environment
Compensation in USD
Good bonuses for referring friends
Paid intensive training and probation
Work-life balance
Responsive management interested in your growth and long-lasting cooperation
Greenhouse conditions for self-development
The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected

Who we are:

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.

We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Visit our website: www.supportyourapp.com

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.

Seniority level