Technical Support Advisor (German - speaking) - Onsite MA05

Concentrix Spain Business Process Outsourcing S.L.U.; Barcelona; On-site; EUR 18,000 - 23,000; Full time

Benefits offered by this job

Full paid training

Career development programs

Job summary

Concentrix Spain Business Process Outsourcing S.L.U. in Barcelona is seeking a Technical Support Advisor (German-speaking) for onsite work. You will be the first point of contact for dealers and end users, troubleshooting technical issues and guiding customers on product usage.

Requirements include German and English proficiency and at least 2 years in customer service or technical support. The role offers full-time hours, training, and career development within a central Barcelona office.

Qualifications

• German and English proficiency required.
• 2 years of experience in customer service or technical support.
• On-site in Barcelona, Spain.

Responsibilities

• Act as the first point of contact for dealers and end users via phone and email.
• Troubleshoot technical issues and provide timely resolutions.
• Educate customers on product usage and best practices.
• Create and manage support tickets for tracking and resolution.
• Collaborate with internal teams to resolve escalated cases.
• Maintain accurate customer records in internal systems.

Skills

German language

English language

Customer service

Technical support

Job description

Job Title: Technical Support Advisor (German - speaking) - Onsite MA05

Job Description Experience the power of a game-changing career Want to be part of an innovative and growing team? We're a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries. If you're looking to grow and be inspired, as a Technical Support Advisor in Barcelona (On-site), you will be part of our team of game-changers who are powering the brands of the future in the fashion industry. Career growth and personal development This is a great opportunity to experience the power of what's next and develop "friends for life" at the same time. We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed.

Language Requirements: English, German (Required)

What you will do in this role

• Act as the first point of contact for dealers and end users, handling phone and email inquiries in real time
• Troubleshoot technical issues and provide timely accurate resolutions
• Educate customers on product usage, updates, and best practices
• Create and manage support tickets to ensure proper tracking and resolution
• Collaborate with internal teams to resolve complex or escalated cases
• Maintain accurate customer records and documentation in internal systems

Your qualifications

• Are proficient or bilingual in German plus an advanced level of English
• Have good disposition to work in a customer service environment
• Have customer care skills – ability to listen to and understand the customers’ need
• 2 year experience in Customer service or Technical Support area
• Can take ownership of, and progress calls to resolution or to escalated call to resolution

What’s in it for you

We challenge conventions to deliver outcomes unimagined by setting customer experiences that go beyond WOW. That's why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.

• Full-time 39 hours/week permanent contract
• Schedule: Monday to Friday, 09:00 - 18:00
• Salary package: €20,500 gross/year + up to €2,000 gross/year in bonus
• Central office location in Barcelona
• Full paid training on the company and the project you'll be working on
• Career development programs, specialized courses

Experience the best version of you! At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.

Mission

Hi, we're Concentrix. We're a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries.

Company Overview

We power the brands of the future. Some call us a global technology and services leader. But we're so much more. Human-centered, tech-powered, intelligence fuelled. Every day we're busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it's ... designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We've got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who design brand-defining experiences. The technologists & engineers who build smarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy and design with data and analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix.

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.

Concentrix is an equal opportunity employer. We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.