German IT Customer Support Advisor in Valencia

Cross Border Talents; Valencia; On-site; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Meal Allowance

Relocation Assistance

Onsite Work

Job summary

Cross Border Talents in Valencia is seeking a German IT Customer Support Advisor to join our onsite team. As Technical Customer Support Specialist you will assist clients with technical inquiries via phone, email, and chat while delivering clear, practical solutions.

Requirements include German (C2) and English (B2), EU citizenship or Spanish residency, at least one year in tech support, and a proactive, collaborative attitude.

Qualifications

• German language at C2 level.
• English at B2 level or higher.
• EU citizenship or Spanish residency required.
• Minimum 1 year in technical customer support.
• Strong analytical and communication abilities.
• Willingness to learn and grow in role.

Responsibilities

• Customer engagement via phone, email, and chat; address technical inquiries with efficiency.
• Diagnose and resolve technical issues, offering tailored solutions.
• Collaborate with team to ensure fast issue resolution and continuous improvement.
• Maintain up-to-date customer records and service logs.
• Provide high-quality interactions that build trust and loyalty.

Skills

German (C2)

English (B2)

Analytical thinking

Leadership

Communication

Job description

About the job German IT Customer Support Advisor in Valencia

Step into the Role of a Technical Customer Support Specialist!

Join a team that values creativity, problem-solving, and collaboration in a fast-paced, dynamic environment. This is the career move you've been looking for!

About Us:

We're committed to providing outstanding technical support to our clients and their customers. With innovation and quality at our core, our talented team ensures seamless service and support at every step.

Role Overview:

As a Technical Customer Support Specialist, you'll be the primary point of contact for clients, resolving technical issues, and ensuring a smooth customer experience. Your expertise in troubleshooting and personalized support will reinforce our reputation for exceptional service.

Key Responsibilities:

• Customer Engagement: Assist clients via phone, email, and chat, addressing technical inquiries with efficiency and expertise
• Technical Solutions: Diagnose and resolve technical issues, offering tailored solutions to meet customer needs
• Team Collaboration: Work closely with colleagues to ensure fast issue resolution and continuous improvement in the customer experience
• Data Accuracy: Maintain up-to-date customer records and service logs for smooth service delivery
• Exceptional Service: Consistently provide high-quality interactions that build trust and customer loyalty

Requirements:

• Proficiency in German (C2 level)
• Proficiency in English (B2 level)
• EU citizenship or a Spanish residency card
• At least one year of experience in Technical Customer Support or a related role.
• Strong analytical, leadership, and communication abilities
• Desire to learn and advance in the field
• Competitive Salary: Your expertise and dedication are rewarded
• Meal Allowance: Daily support during your work hours
• Collaborative Team: Be part of a communicative and supportive work environment
• Relocation Assistance: Smooth transition support for your move
• Onsite Work: Engage and grow in a collaborative office environment