Field Operations Lead & Service Account Engineer

MERMEC, Inc.; Orusco de Tajuña; Presencial; EUR 50.000 - 55.000; Jornada completa

Descripción de la vacante

Mermec is seeking a Service Account Engineer and Field Operations Coordinator for projects in Spain, based in Madrid. This hands-on role leads a newly formed team and coordinates work of employees and subcontractors, with night shifts and weekend availability as needed.

You will build strong relationships with customers, plan contract execution, and support warranty and commissioning with the Italian team, traveling up to 30% within the country.

Formación

• 6+ years of experience in similar roles in electronics, automotive, railway, or oil & gas.
• Fluent Spanish and English written and spoken.
• Willingness to travel up to 30% within Spain and based in Madrid.

Responsabilidades

• Achieve targets and meet contract deadlines.
• Coordinate and schedule the team and on-site activities, including logistical aspects.
• Plan and monitor all activities required for contract execution.
• Interact with the Italian team during warranty and commissioning phases.
• Act as the on-site customer point of contact throughout the project duration.
• Provide technical advisory support to customers.
• Manage and control, through the coordinated team members, field spare parts and tools.
• Propose product and process improvements, where appropriate, with a 360-degree perspective.
• Support team training and professional development.
• Manage and monitor team performance.

Conocimientos

Team leadership

Project coordination

Customer relationship management

Communication skills

Problem solving

Willingness to travel

Educación

Bachelor’s degree in Electronics/IT/Mechanical Eng

Herramientas

Windows OS

LabVIEW

Measurement/data software

Descripción del empleo

Mermec is seeking a Service Account Engineer and Field Operations Coordinator for projects in Spain, based in Madrid. This hands-on role leads a newly formed team and coordinates work of employees and subcontractors, with night shifts and weekend availability as needed.

You will build strong relationships with customers, plan contract execution, and support warranty and commissioning with the Italian team, traveling up to 30% within the country.