Fashion Support Consultant — On-Site Barcelona

Enigma Corporation; Barcelona; On-site; EUR 18,000 - 22,000; Full time

Benefits offered by this job

Base salary

Performance bonus

Job summary

Enigma Corporation seeks Customer Support Advisor fluent in Spanish, Basque and English for an on-site Barcelona project supporting a well-known international fashion retailer. You will assist online shoppers with inquiries related to purchases, orders, deliveries, and after-sales support via phone, email, and chat, ensuring quality customer experience.

Work is on-site in Barcelona with rotating shifts. Candidates must have native-level Spanish and Basque and strong English, plus flexibility to

Qualifications

• Native or native-level fluency in Spanish and Basque (Euskera) with strong English.
• Excellent communication skills and high customer-orientation.
• Experience handling inquiries across phone, email, and chat channels.

Responsibilities

• Handle inquiries related to purchases, orders, and product lines across multiple channels (phone, email, chat).
• Manage after-sales issues including deliveries, returns, and order modifications.
• Provide personalized, friendly solutions while maintaining a customer-first service standard.
• Follow up to ensure complete resolution of cases.
• Record interactions accurately and keep CRM records up to date.
• Contribute to delivering an exceptional customer experience across the brand's support touchpoints.

Skills

Customer focus

Multichannel support

Strong communication

Team collaboration

Job description

Customer Support Advisor – Basque (Euskera) + English

Position Overview

• Client / Project: Fashion Retailer

• Location: On-Site, Barcelona, Spain

• Work Model: On-Site

• Language Requirements: Native-level Spanish and Basque (Euskera), with a very good command of English.

Compensation & Benefits

• Base Salary: 19,623.64 EUR gross per year

• Performance Bonus: Up to 1,200 EUR in performance bonuses

• Work Schedule: 9:00 AM – 11:00 PM, Monday to Sunday (rotating shifts)

Main Responsibilities

• Handle customer inquiries related to purchases, orders, and product lines across multiple contact channels (phone, email, and chat).
• Manage after-sales issues including deliveries, returns, and order modifications.
• Provide effective, personalized solutions while maintaining a friendly, professional, and customer-first service standard.
• Follow up proactively on cases to ensure full and proper resolution.
• Record customer interactions accurately and keep internal systems and CRM records up to date.
• Contribute to delivering an exceptional customer experience across the retail brand's support touchpoints.

Requirements & Qualifications

• Languages: Native-level fluency in Spanish and Basque (Euskera), alongside a strong working command of English.
• Core Competencies: Strong communication skills, high customer orientation, patience, empathy, and a robust problem-solving mindset.
• Professional Attributes: Proactive attitude, strong organizational skills, and strict attention to detail.
• Technical Skills: Tech-savvy with confidence in navigating digital customer support tools and multi-system platforms.
• Environment: Ability to work effectively as part of a team in a dynamic, international retail environment.
• Availability: Flexibility to work on-site in Barcelona on rotating shift patterns (Monday to Sunday).
• Legal Eligibility: Valid documentation to work in Spain (Spanish Residence Card or EU ID).

Selection process

• Submission
• Ownership Validation (could take up to 48hrs)
• Profile fit validation (made by CNX recruiters & project leader)
• HR Interview & Tests
• Supervisor interview
• Client interview (some projects require this)
• Job offer
• Hired

We are recruiting Customer Support Advisors fluent in Spanish, Basque, and English for an on-site project in Barcelona, Spain, supporting a well-established international fashion retail brand. In this role, you will assist online shoppers with inquiries related to purchases, product lines, orders, deliveries, and after-sales support via phone, email, and chat, ensuring a high-quality customer experience.