Customer Support Advisor – Basque + English

Boeva Tech; Barcelona; On-site; EUR 18,000 - 22,000; Full time

Job summary

Boeva Tech is seeking a Customer Support Advisor to serve Basque (Euskera) and English speakers from Barcelona on-site. You will handle inquiries across phone, email, and chat, and ensure smooth order processing and after-sales support.

This role requires native-level Basque and Spanish with very good English, plus strong communication and problem-solving skills in a dynamic retail environment. On-site work with rotating shifts is expected.

Qualifications

• Fluency in Spanish and Basque (Euskera).
• Very good command of English.
• Strong communication skills and customer orientation.
• Proactive, organized with attention to detail.

Responsibilities

• Handle customer inquiries related to purchases, orders, and product lines across multiple contact channels (phone, email, and chat).
• Manage after-sales issues including deliveries, returns, and order modifications.
• Provide effective, personalized solutions while maintaining a friendly, professional, and customer-first service standard.

Skills

Spanish

Basque (Euskera)

English

Job description

Customer Support Advisor – Basque (Euskera) + English

Position Overview

• Client / Project: Fashion Retailer

• Location: On-Site, Barcelona, Spain

• Work Model: On-Site

• Language Requirements: Native-level Spanish and Basque (Euskera), with a very good command of English.

Compensation & Benefits

• Base Salary: 19,623.64 EUR gross per year

• Performance Bonus: Up to 1,200 EUR in performance bonuses

• Work Schedule: 9:00 AM – 11:00 PM, Monday to Sunday (rotating shifts)

Main Responsibilities

• Handle customer inquiries related to purchases, orders, and product lines across multiple contact channels (phone, email, and chat).

• Manage after-sales issues including deliveries, returns, and order modifications.

• Provide effective, personalized solutions while maintaining a friendly, professional, and customer-first service standard.

• Follow up proactively on cases to ensure full and proper resolution.

• Record customer interactions accurately and keep internal systems and CRM records up to date.

• Contribute to delivering an exceptional customer experience across the retail brand's support touchpoints.

Requirements & Qualifications

• Languages: Native-level fluency in Spanish and Basque (Euskera), alongside a strong working command of English.

• Core Competencies: Strong communication skills, high customer orientation, patience, empathy, and a robust problem-solving mindset.

• Professional Attributes: Proactive attitude, strong organizational skills, and strict attention to detail.

• Technical Skills: Tech-savvy with confidence in navigating digital customer support tools and multi-system platforms.

• Environment: Ability to work effectively as part of a team in a dynamic, international retail environment.

• Availability: Flexibility to work on-site in Barcelona on rotating shift patterns (Monday to Sunday).

• Legal Eligibility: Valid documentation to work in Spain (Spanish Residence Card or EU ID).

Selection process

• Submission
• Ownership Validation (could take up to 48hrs)
• Profile fit validation (made by CNX recruiters & project leader)
• HR Interview & Tests
• Sueprvisor interview
• Client interview (some projects require this)
• Job offer
• Hired