Basque SpeakingCustomer Support Advisor – Fashion Retail

Kats Recruitment; Barcelona; On-site; EUR 26,000 - 38,000; Full time

Benefits offered by this job

Private health insurance

Annual bonus

Training program

Job summary

Kats Recruitment is seeking a Customer Support Advisor fluent in Spanish, Basque and English for an on-site role in Barcelona, supporting a leading international fashion retailer. You will handle inquiries across purchases, orders, deliveries and after-sales via phone, email and chat, ensuring a high-quality customer experience.

The position requires rotating shifts, 39 hours per week, a dynamic team environment, and opportunities for international career progression.

Qualifications

• Native-level or fluent Spanish and Basque (written and spoken).
• Strong command of English.
• Excellent verbal, written, and interpersonal communication skills.
• Strong problem-solving mindset with empathy, patience, and a customer-first focus.
• Tech-savvy and comfortable navigating digital customer support tools and multi-system platforms.

Responsibilities

• Provide customer support across phone, email, and chat in Spanish, Basque, and English.
• Assist customers with inquiries regarding online orders, purchases, and product details.
• Resolve issues related to deliveries, returns, exchanges, and after-sales requests.
• Offer clear information on store policies, promotions, and shopping procedures.
• Manage customer feedback and complaints professionally, taking ownership through to resolution.
• Maintain accurate case records and customer information within CRM systems.
• Work collaboratively with team members to resolve complex inquiries efficiently.

Skills

Fluent in Spanish

Fluent in Basque

English proficiency

Communication skills

Customer-focused

Empathy and patience

Problem-solving

Tech-savvy

Team collaboration

Tools

CRM software

Job description

Customer Support Advisor - Spanish, Basque & English | Fashion Retail | Barcelona

Job Description

We are recruiting Customer Support Advisors fluent in Spanish, Basque, and English for an on-site project in Barcelona, Spain, supporting a well-established international fashion retail brand.
In this role, you will assist online shoppers with inquiries related to purchases, product lines, orders, deliveries, and after-sales support via phone, email, and chat, ensuring a high-quality customer experience.

Your Role

• Provide customer support across phone, email, and chat in Spanish, Basque, and English.
  
• Assist customers with inquiries regarding online orders, purchases, and product details.
  
• Resolve issues related to deliveries, returns, exchanges, and after-sales requests.
  
• Offer clear information on store policies, promotions, and shopping procedures.
  
• Manage customer feedback and complaints professionally, taking ownership through to resolution.
  
• Maintain accurate case records and customer information within CRM systems.
  
• Work collaboratively with team members to resolve complex inquiries efficiently.
  

Your Qualifications

• Native-level or fluent Spanish and Basque (written and spoken).
  
• Strong command of English.
  
• Excellent verbal, written, and interpersonal communication skills.
  
• Strong problem-solving mindset with empathy, patience, and a customer-first focus.
  
• Tech-savvy and comfortable navigating digital customer support tools and multi-system platforms.
  
• Previous experience in customer service, retail, or e-commerce environments is considered an advantage.
  
• Passion for fashion retail and e-commerce customer care.
  
• Availability for on-site work in Barcelona on rotating shift patterns.
  

The Offer

• Contract & Location: Permanent employment contract, full-time (39 hours/week) on-site in Barcelona, Spain.
  
• Work Schedule: Rotational shifts, Monday to Sunday between 09:00 and 23:00.
  
• Compensation & Benefits: Competitive annual base salary, performance-based annual bonus structure, and private health insurance.
  
• Training: Structured paid initial training program (2 weeks).
  
• Workplace Culture: Modern office space equipped with a terrace and staff facilities, regular team events, and clear opportunities for international career progression.