Fashion Customer Support Specialist – On-site Barcelona

Personalbuero U Herrmann; Barcelona; On-site; EUR 22,000 - 32,000; Full time

Benefits offered by this job

Permanent contract in Spain

Full-time 39 hours/week

Rotating shifts 09:00–23:00 (Mon–Sun)

Two weeks of paid initial training

Performance-based annual bonus

On-site Barcelona offices with terrace

Employee activities and team events

Professional development opportunities

Job summary

Personalbuero U Herrmann is partnering with a leading international fashion retail brand to recruit Customer Support Advisors for a Barcelona project. You will assist customers in Spanish, Galician, and English across phone, email, and chat, handling purchases, orders, products, and after-sales services.

We seek communicative, empathetic professionals who thrive in an international fashion environment. The role is on-site in Barcelona with rotating shifts, two weeks of paid initial training, and

Qualifications

• Native-level Spanish and Galician, both written and spoken.
• Very good command of English.
• Excellent communication and customer service skills.
• Strong problem-solving abilities and a solution-oriented mindset.
• Empathy, patience, and the ability to handle challenging customer situations.

Responsibilities

• Provide customer support in Spanish, Galician, and English via phone, email, and chat.
• Assist customers with enquiries related to purchases, orders, and products.
• Handle issues involving deliveries, returns, and after-sales services.
• Provide clear information about products, shopping procedures, and available services.
• Identify customer needs and offer effective, personalised solutions.
• Manage customer complaints and resolve issues professionally.
• Follow up on customer cases to ensure timely and satisfactory resolutions.
• Record customer interactions and maintain accurate information in internal systems.
• Collaborate with colleagues to resolve complex customer enquiries.
• Deliver a positive customer experience across all communication channels.
• Ensure compliance with internal procedures and customer service quality standards.

Skills

Spanish (native)

Galician

English (very good)

Customer service skills

Problem solving

Empathy

Proactive attitude

Job description

Personalbuero U Herrmann is partnering with a leading international fashion retail brand to recruit Customer Support Advisors for a Barcelona project. You will assist customers in Spanish, Galician, and English across phone, email, and chat, handling purchases, orders, products, and after-sales services.

We seek communicative, empathetic professionals who thrive in an international fashion environment. The role is on-site in Barcelona with rotating shifts, two weeks of paid initial training, and