Fashion Support Specialist — Onsite in Barcelona

Concentrix Spain Business Process Outsourcing S.L.U.; Barcelona; On-site; EUR 18,000 - 22,000; Full time

Benefits offered by this job

Great office location in Barcelona

Full paid training

Career development programs

Job summary

Concentrix Spain Business Process Outsourcing S.L.U. in Barcelona is seeking a Fashion Support Consultant (English-speaking) to handle incoming customer calls and inquiries onsite. You will log details, maintain product knowledge, and escalate issues per process requirements.

The role offers full-time hours, on-site work, and paid training. The ideal candidate is fluent in English with strong customer care skills, able to own calls through resolution, and comfortable using Windows/MS Office.

Qualifications

• Proficient in English.
• Customer care skills – ability to listen to and understand customers’ needs.
• Ability to take ownership of calls and progress them to resolution.
• Working knowledge of IT platforms, devices, and applications such as Windows/MS Office.

Responsibilities

• Take incoming customer calls (phone, email, chat, or other) and resolve users’ requests.
• Log call details in call management systems and provide responses within SLA.
• Maintain knowledge of products and applications specific to customers.
• Escalate potential service issues initially with Mentor and follow project procedures.
• Understand and comply with administrative duties.

Skills

English proficiency

Customer care

Ownership of calls

Windows/MS Office knowledge

Job description

Concentrix Spain Business Process Outsourcing S.L.U. in Barcelona is seeking a Fashion Support Consultant (English-speaking) to handle incoming customer calls and inquiries onsite. You will log details, maintain product knowledge, and escalate issues per process requirements.

The role offers full-time hours, on-site work, and paid training. The ideal candidate is fluent in English with strong customer care skills, able to own calls through resolution, and comfortable using Windows/MS Office.