Evening IT Desktop Support Technician – 2nd Shift

CV Kraft; España; Remote; EUR 49,000 - 58,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

HSA

Life insurance

Disability insurance

401k

Job summary

Kraft Kennedy is seeking a Desktop Support Technician for a 2nd shift to support a nationwide client base. The role involves remote and on-site support, troubleshooting across Windows environments, virtualization, storage, Exchange, and related infrastructure, and collaborating with a team to resolve complex issues.

You will report to a Team Leader, participate in RCA, and contribute to internal projects while maintaining high service levels.

Qualifications

• Bachelor’s Degree in IT or related field or a minimum of 3 years of related work experience in lieu of a degree.
• Strong customer service and communication skills.
• Very organized and detail oriented, with a high degree of accuracy and follow up.
• Strong problem solving and technical troubleshooting skills.
• Experience supporting environments with Windows Server and Exchange infrastructure is preferred.
• Experience with server and network administration, software deployment and MS Office. Document management experience preferred but not mandatory.
• Some combined industry experience with Windows desktops.
• Virtualization and storage experience strongly preferred.
• MCSE and/or related technical certifications are strongly preferred.

Responsibilities

• Provide remote support to our geographically diverse nationwide clients using industry standard remote connections, internal ticketing system, monitoring consoles and more.
• Provide on-site assistance to clients on an as needed basis.
• Assist both client end users and IT staff with a broad range of computer application problems, server issues, virtualization, SAN, networking issues and more.
• Escalate issues and interact closely with third-party vendors and other team members helping manage the resolution of complex client issues.
• Initiate and perform Root Cause Analysis (RCA) on more complex client issues for one-time resolution.
• Contribute to special internal facing projects, as assigned, to facilitate the growth of the Support Practice Group.
• Provide regional local on-site client support, as necessary.

Skills

Customer service

Communication skills

Organizational skills

Problem solving

Education

Bachelor's Degree in IT or related field

Tools

Windows Server

Exchange

Server & Network Administration

MS Office

Virtualization

Storage

MCSE / Certifications

Job description

Kraft Kennedy is seeking a Desktop Support Technician for a 2nd shift to support a nationwide client base. The role involves remote and on-site support, troubleshooting across Windows environments, virtualization, storage, Exchange, and related infrastructure, and collaborating with a team to resolve complex issues.

You will report to a Team Leader, participate in RCA, and contribute to internal projects while maintaining high service levels.