K-12 Desktop Support Technician - Remote/Onsite

Reach Cyber Charter School Jobs; Santa Cruz de Tenerife; Remote; EUR 38,000 - 57,000; Full time

Benefits offered by this job

Medical/dental/vision

HSA/FSA

Life/AD&D

STD/LTD

Retirement plan

Discount programs

Job summary

Reach Cyber Charter School is seeking a Desktop Support Technician to support and maintain school computer systems, including laptops, desktops, and peripherals, with onsite and remote assistance across Pennsylvania. The role focuses on diagnosing, repairing, installing, and upgrading hardware to ensure optimal performance.

The position emphasizes ticketing, collaboration with IT teams, and strong customer service, requiring PA residency and ability to pass background checks.

Qualifications

• Associate degree or equivalent technical experience.
• Two technical certifications (CompTIA Core, MCSA, or MTA).
• Prefer one year of information systems support experience.

Responsibilities

• Uses helpdesk ticketing system to manage incidents through the lifecycle.
• Assist staff and families with computers, phones, tablets and peripherals.
• Coordinate between staff, families, internal support, and vendors.
• Support end-users with limited knowledge of IT concepts.
• Create and update standardized process documentation.
• Collaborate with Applications and Infrastructure teams on tasks and projects.
• Maintain a high level of customer satisfaction.

Skills

Helpdesk ticketing

End-user support

Vendor coordination

Remote/onsite support

Documentation

Cross-team collaboration

Customer satisfaction

Education

Associate degree in technical field

Two technical certifications (CompTIA Core, MCSA, or MTA)

Job description

Reach Cyber Charter School is seeking a Desktop Support Technician to support and maintain school computer systems, including laptops, desktops, and peripherals, with onsite and remote assistance across Pennsylvania. The role focuses on diagnosing, repairing, installing, and upgrading hardware to ensure optimal performance.

The position emphasizes ticketing, collaboration with IT teams, and strong customer service, requiring PA residency and ability to pass background checks.