Remote Senior IT Support Engineer MSP Tech Leader

My IT Crew; Santa Cruz de Tenerife; Remote; EUR 62,000 - 89,000; Full time

Job summary

My IT Crew is seeking a Senior IT Support Engineer to join the Service Delivery Team. This fully remote position is open to candidates anywhere in the United States, offering a chance to work with a customer-focused MSP with a culture of collaboration and ongoing training.

The role requires extensive experience in Windows on-premise and cloud environments, Active Directory management, and networking, with CCNA or equivalent cloud certifications preferred.

Qualifications

• Proven experience as a senior technical engineer, preferably in an MSP Environment.
• Advanced skills in the management of Active Directory Domain environments.
• Proficient in networking for both on-premise and cloud-based networks.
• Current Microsoft, Azure or cloud computing, CCNA certifications or equivalent.
• 5+ years experience in support and engineering of Windows on-premise and cloud environments.
• Excellent communication skills and attention to detail.

Responsibilities

• Be Fanatically awesome all the time!
• Be an active advocate for customer satisfaction
• Provide technical excellence for systems, software, and hardware
• Document/Update internal KBs, SOPs, Wiki
• Ask educated questions and listen to customers to determine root causes
• Work through the problem-solving process with customers
• Participate in training incoming staff
• Report significant and recurring issues
• Participate in the After Hours Escalation on-call rotation

Skills

Senior engineer

MSP experience

Active Directory

Networking

Windows

Azure

CCNA

Documentation

Communication

Problem-solving

Tools

Azure

Active Directory

Windows Server

Job description

My IT Crew is seeking a Senior IT Support Engineer to join the Service Delivery Team. This fully remote position is open to candidates anywhere in the United States, offering a chance to work with a customer-focused MSP with a culture of collaboration and ongoing training.

The role requires extensive experience in Windows on-premise and cloud environments, Active Directory management, and networking, with CCNA or equivalent cloud certifications preferred.