IT Helpdesk Pro: Rapid Support & Training

PCI TRGR Penn Pharmaceutical Services Ltd; León; On-site; EUR 24,000 - 32,000; Full time

Job summary

PCI Pharma Services is seeking an IT Support professional to assist users with desktop-based systems, perform computer setups and software installations, and troubleshoot issues. The role involves liaising with IT teams, updating tickets, and ensuring policy adherence.

You will contribute to maintaining high-quality IT service delivery and support across the organization, with emphasis on accuracy, communication, and timely problem resolution.

Qualifications

• GCSEs English and Maths or equivalent required.
• Degree in IT/technology or equivalent.
• Desktop certifications preferred.

Responsibilities

• Provide support for Information Technology products and services.
• Set up computers, update systems, install software and configure networks.
• Troubleshoot issues and educate users on software/hardware functionality.
• Record information in PCI's ITSM system and close tickets on resolution.
• Escalate complex problems to specialized staff as needed.
• Maintain awareness of PCI, cGMP, and GCP policies.
• Perform other duties as assigned by Manager/Supervisor.

Skills

Verbal communication

Written communication

Numeracy

Literacy

Teamwork

Time management

Initiative

English language

Education

GCSEs English & Maths

IT/Technology degree

Desktop certifications

Tools

Desktop certifications

Job description

PCI Pharma Services is seeking an IT Support professional to assist users with desktop-based systems, perform computer setups and software installations, and troubleshoot issues. The role involves liaising with IT teams, updating tickets, and ensuring policy adherence.

You will contribute to maintaining high-quality IT service delivery and support across the organization, with emphasis on accuracy, communication, and timely problem resolution.