European Ops Lead — Cross-Border Payments

Getnet; Boadilla del Monte; Hybrid; EUR 85,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Dental insurance

Meal voucher

Transportation allowance

Wellhub access

Self-development programs

Hybrid work model

Job summary

Getnet Europe, the European hub of Getnet, seeks an Ops Lead Europe to drive multi-country operational models and cross-border payment solutions. You will partner with European HUB teams to ensure onboarding, configuration, reporting, and escalation frameworks are robust across clients in Europe.

The role requires 7+ years in acquiring/payments/operations with strong knowledge of cross-border acquiring and PSD2, plus fluency in English. A hybrid work model is in place with 60% on-site presence.

Qualifications

• Strong experience in acquiring, payments, operations, consulting or corporate client management roles.
• Experience in the European acquiring ecosystem, including cross-border environments.
• Experience with international card schemes such as Visa and Mastercard and understanding of PSD2.

Responsibilities

• Partner with European HUB commercial teams by providing operational and technical consulting support for European clients.
• Assess operational feasibility for multi-country clients and contribute to pre-sales processes when required.
• Design and implement end-to-end operational models covering onboarding, configuration, reporting, support and escalation frameworks.
• Standardize cross-border operational processes and define service monitoring indicators and KPIs.
• Coordinate with existing Getnet Europe operational teams to maximize the use of current systems, tools and procedures.
• Drive operational efficiency and scalability by identifying and avoiding unnecessary duplication across European operations.
• Oversee the correct configuration of European clients across platforms and act as a reference point for complex multi-country cases.
• Contribute to the definition and evolution of new products by ensuring operational readiness, efficiency, resilience and regulatory compliance.

Skills

Cross-functional collaboration

European acquiring knowledge

PSD2 regulatory understanding

Fluent English

Analytical thinking

Autonomous

Education

University degree in Business Administration, Engineering, Telecommunications, Computer Science or related field

Job description

Getnet Europe, the European hub of Getnet, seeks an Ops Lead Europe to drive multi-country operational models and cross-border payment solutions. You will partner with European HUB teams to ensure onboarding, configuration, reporting, and escalation frameworks are robust across clients in Europe.

The role requires 7+ years in acquiring/payments/operations with strong knowledge of cross-border acquiring and PSD2, plus fluency in English. A hybrid work model is in place with 60% on-site presence.