Ops Lead Europe – European HUB

Getnet Brasil; Madrid; Ibrido; EUR 70.000 - 100.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Dental insurance

Life insurance

Annual health care

Wellhub access

Hybrid work model (60% on-site)

Transportation allowance

Meal voucher/food voucher

Descrizione del lavoro

Getnet Europe is seeking an Ops Lead Europe – European HUB to drive cross-border operational models and support European clients in a fast-growing fintech environment. This role focuses on onboarding, configuration, reporting, and escalation across multiple countries with strong emphasis on regulatory compliance and efficiency.

Fluency in English and a solid background in European acquiring, payment schemes and PSD2 are essential.

Competenze

• Minimum 7 years of experience in acquiring, payments, operations, consulting or client management.
• Strong experience in the European acquiring ecosystem, including cross-border environments.
• Experience with Visa and Mastercard and understanding of the PSD2 regulatory framework.
• Experience in operating model design or transformation initiatives.
• Fluent English with ability to interact with international clients and European stakeholders.
• Core payment processes including authorization, clearing, settlement, fraud management and chargebacks.

Mansioni

• Provide operational and technical consulting support for European clients.
• Assess multi-country feasibility and assist in pre-sales when required.
• Design end-to-end onboarding, configuration, reporting, support and escalation frameworks.
• Standardize cross-border processes and define KPIs and service monitoring indicators.
• Coordinate with Getnet Europe teams to maximize use of current systems and tools.
• Drive efficiency and scalability by reducing duplication across European operations.
• Oversee correct configuration of European clients across platforms.
• Contribute to product evolution ensuring operational readiness, efficiency and regulatory compliance.
• Collaborate with product and technology to align operations with strategy.

Conoscenze

European acquiring ecosystem

Cross-border environments

Payments operations

PSD2 regulatory framework

Cross-functional collaboration

Formazione

University degree in business/engineering/tech

Training in payments/operational management

Descrizione del lavoro

Getnet Europe is the European hub of Getnet, driving the company’s expansion across Europe and connecting Iberia with global payment ecosystems. Getnet is the leading fintech provider of payment solutions in Latin America and Iberia. We offer robust, omnichannel solutions that cater to the unique needs of our customers, integrating seamlessly with existing ecosystems while delivering powerful proprietary capabilities.
Our comprehensive suite of services includes payment gateway, in-store and e-commerce acquiring, processing, fraud prevention, financial services and value-added solutions tailored to industries such as retail, food & beverage, health & beauty, hospitality and travel.
In 2025, Getnet processed over €238 billion across 10.5 billion transactions, serving 1.2 million clients. The company ranks as the largest acquirer in Latin America and among the top 10 globally. Getnet operates across Brazil (as an e-commerce leader), Mexico, Chile, Argentina, Uruguay, Colombia, Spain, and Portugal.
Getnet is built to serve merchants, ISVs, PayFacs, orchestrators, platforms, and the next generation of commerce enablers, connecting technologies and markets through a unified, omnichannel payment experience that boosts performance and drives growth.

WHY JOIN OUR TEAM

If you want to shape the future of financial solutions, this is the place!
At Getnet, your work connects to something bigger, creating a real impact across global teams and markets for our clients and communities.
Our people are our greatest strength. We combine growth opportunities, strong team connections, and a culture that supports your well-being and sense of belonging, so you can develop, contribute, and feel valued. With flexibility and autonomy built into how we work, you’ll have the space to focus, collaborate, and perform at your best.
Here, your impact matters, your growth is supported, and your experience is designed to help you thrive.

WHAT YOU’LL DO

As an Ops Lead Europe – European HUB, these will be some of the key activities in your day-to-day role:

Partner with European HUB commercial teams by providing operational and technical consulting support for European clients.

Assess operational feasibility for multi-country clients and contribute to pre‑sales processes when required.

Design and implement end‑to‑end operational models covering onboarding, configuration, reporting, support and escalation frameworks.

Standardize cross-border operational processes and define service monitoring indicators and KPIs.

Coordinate with existing Getnet Europe operational teams to maximize the use of current systems, tools and procedures.

Drive operational efficiency and scalability by identifying and avoiding unnecessary duplication across European operations.

Oversee the correct configuration of European clients across platforms and act as a reference point for complex multi-country cases.

Contribute to the definition and evolution of new products by ensuring operational readiness, efficiency, resilience and regulatory compliance.

WHAT WE’RE LOOKING FOR

We are in search of an Ops Lead Europe – European HUB to join our team in Europe, with the following qualifications and background:

Professional Experience

Minimum 7 years of experience in acquiring, payments, operations, consulting or corporate client management roles. (Required)

Strong experience in the European acquiring ecosystem, including cross-border environments. (Required)

Experience working cross-functionally with business, product and technology teams. (Required)

Experience with international card schemes such as Visa and Mastercard and understanding of the PSD2 regulatory framework. (Required)

Experience in operating model design or transformation initiatives. (Preferred)

Education

University degree in Business Administration, Engineering, Telecommunications, Computer Science or a related field. (Required)

Specific training related to payments or operational management. (Preferred)

Languages

Fluent English, with the ability to interact professionally with international clients and European stakeholders. (Required)

Hard Skills

European acquiring and cross-border operational models. (Required)

Core payment processes, including authorization, clearing, settlement, fraud management and chargebacks. (Required)

International card schemes, including Visa and Mastercard, and the PSD2 regulatory framework. (Required)

Operational model design and scalability. (Required)

Service monitoring indicators and KPIs. (Required)

Soft Skills

Client-oriented mindset. (Required)

Analytical and structured approach. (Required)

Autonomous and proactive profile. (Required)

Ability to drive operational improvements across complex, multi-country environments. (Preferred)

Getnet Europe is proud of being an organization where there are equal opportunities regardless of age, gender, disability, civil status, race, religion or sexual orientation. We are committed to providing an inclusive and accessible application process for all candidates.

OUR OFFER AND BENEFITS

• We care for your well-being, so you will have health insurance, life insurance, dental insurance, annual health care and access to Wellhub.
• We promote flexibility with a hybrid and collaborative model; the selected candidate must be ready to work 60% on‑site.
• We aim to boost your growth with access to self‑development programs.
• We aim to make your workdays more accessible, so you will have transportation allowance and meal voucher/food voucher.
• Getnet Europe is part of Santander Group, one of the world’s leading financial groups, with a presence in more than 22 countries.

IT STARTS HERE. TAKE YOUR NEXT PROFESSIONAL STEP