Europe Operations Lead – Payments & Cross-Border

Getnet; Madrid; Híbrido; EUR 85.000 - 120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Life insurance

Dental insurance

Annual health care

Wellhub access

Hybrid work model

Transportation allowance

Meal vouchers

Descripción de la vacante

Getnet Europe seeks an experienced operations and payments leader to partner with European teams, optimize cross-border processes, and ensure regulatory readiness across multi-country clients. The role requires deep knowledge of acquiring ecosystems and strong cross-functional collaboration with product and technology teams.

You will drive operational improvements, design scalable models, and support complex client configurations in a fast-growing European environment.

Formación

• Minimum 7 years of experience in acquiring, payments, operations, consulting or corporate client management roles.
• Strong experience in the European acquiring ecosystem, including cross-border environments.
• Experience working cross-functionally with business, product and technology teams.
• Experience with Visa, Mastercard and PSD2 regulatory framework.
• Experience in operating model design or transformation initiatives.

Responsabilidades

• Partner with European HUB commercial teams by providing operational and technical consulting support for European clients.
• Assess operational feasibility for multi-country clients and contribute to pre-sales processes when required.
• Design and implement end-to-end operational models covering onboarding, configuration, reporting, support and escalation frameworks.
• Standardize cross-border operational processes and define service monitoring indicators and KPIs.
• Coordinate with existing Getnet Europe operational teams to maximize the use of current systems, tools and procedures.
• Drive operational efficiency and scalability by identifying and avoiding unnecessary duplication across European operations.
• Oversee the correct configuration of European clients across platforms and act as a reference point for complex multi-country cases.
• Contribute to the definition and evolution of new products by ensuring operational readiness, efficiency, resilience and regulatory compliance.

Conocimientos

Fluent English

Cross-functional coordination

Client-oriented mindset

Analytical and structured approach

Autonomous and proactive

Drive operational improvements

Educación

University degree in Business Administration, Engineering, Telecommunications or Computer Science

Payments/operational management training

Descripción del empleo

Getnet Europe seeks an experienced operations and payments leader to partner with European teams, optimize cross-border processes, and ensure regulatory readiness across multi-country clients. The role requires deep knowledge of acquiring ecosystems and strong cross-functional collaboration with product and technology teams.

You will drive operational improvements, design scalable models, and support complex client configurations in a fast-growing European environment.