Product Operations Lead, Payments Platform

Getnet Europe; Boadilla del Monte; Hybrid; EUR 70,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Dental insurance

Hybrid work model

Transportation allowance

Meal vouchers

Self-development programs

Wellhub access

Job summary

Getnet Platforms in Madrid seeks a Product Operations Lead to act as the Portfolio Control Tower for Product Management across Payments Hub. You will ensure strategic alignment, governance, and financial transparency while enabling data-driven decisions.

The role drives PLCM3 adoption, quarterly planning, and cross-functional collaboration with CTO, Finance, Risk, and Compliance. Hybrid work with significant on-site presence.

Qualifications

• Desirable prior experience in Product Operations, Portfolio Management, or Operational role within fintech, payments, or regulated environments.
• Strong understanding of Product Lifecycle Management and governance frameworks.
• Experience scaling processes in complex, matrix organizations.
• Proven experience in surfacing data to support strategic decisions on performance metrics, feature usage, customer feedback, and operational KPIs.
• Experience operating within regulated financial services environments.
• Strong analytical, problem-solving, and stakeholder management skills.
• Ability to influence senior stakeholders across Product, Engineering, Finance, and Risk.
• Adaptability and continuous learning: willingness to learn new technologies and navigate ambiguity.

Responsibilities

• Standardize and reinforce Product Management methodologies and governance processes.
• Ensure backlog hygiene and initiative traceability (e.g., Jira governance).
• Monitor delivery predictability metrics and roadmap adherence.
• Identify bottlenecks, risks, and mitigation actions across domains.
• Ensure regulatory tollgates compliance and reporting.
• Close gaps in prioritization, UAT methodology, documentation, and system integrations.
• Partner with Product Domain Leads, CTO, Finance, Risk & Compliance, CISO, Strategy, and Professional Services.
• Establish and maintain a clear RACI model aligned with governance standards.
• Embed regulatory-driven initiatives in planning and portfolio tracking.
• Own PLCM3 across Payments Hub and enable structured portfolio prioritization.
• Optimize quarterly planning and initiative sequencing across Core and Local domains.
• Facilitate capacity allocation analysis.
• Contribute to Core vs Local development alignment to avoid duplication.
• Ensure reporting requirements and Product Forums governance.
• Provide cost-per-transaction transparency and lead volume analytics across products.
• Enable product P&L visibility in partnership with Finance and CTO.
• Monitor tech debt and development efficiency; drive optimization.
• Drive automation, scalability, and reporting alignment as the organization matures.
• Support product domain leads with data-driven investment trade-offs.

Skills

Analytical thinking

Stakeholder management

Regulatory understanding

Fintech experience

Jira governance

Tools

Jira

Job description

Getnet Platforms in Madrid seeks a Product Operations Lead to act as the Portfolio Control Tower for Product Management across Payments Hub. You will ensure strategic alignment, governance, and financial transparency while enabling data-driven decisions.

The role drives PLCM3 adoption, quarterly planning, and cross-functional collaboration with CTO, Finance, Risk, and Compliance. Hybrid work with significant on-site presence.