Ops Lead Europe – European HUB

Getnet; Boadilla del Monte; Hybrid; EUR 85,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Dental insurance

Meal voucher

Transportation allowance

Wellhub access

Self-development programs

Hybrid work model

Job summary

Getnet Europe, the European hub of Getnet, seeks an Ops Lead Europe to drive multi-country operational models and cross-border payment solutions. You will partner with European HUB teams to ensure onboarding, configuration, reporting, and escalation frameworks are robust across clients in Europe.

The role requires 7+ years in acquiring/payments/operations with strong knowledge of cross-border acquiring and PSD2, plus fluency in English. A hybrid work model is in place with 60% on-site presence.

Qualifications

• Strong experience in acquiring, payments, operations, consulting or corporate client management roles.
• Experience in the European acquiring ecosystem, including cross-border environments.
• Experience with international card schemes such as Visa and Mastercard and understanding of PSD2.

Responsibilities

• Partner with European HUB commercial teams by providing operational and technical consulting support for European clients.
• Assess operational feasibility for multi-country clients and contribute to pre-sales processes when required.
• Design and implement end-to-end operational models covering onboarding, configuration, reporting, support and escalation frameworks.
• Standardize cross-border operational processes and define service monitoring indicators and KPIs.
• Coordinate with existing Getnet Europe operational teams to maximize the use of current systems, tools and procedures.
• Drive operational efficiency and scalability by identifying and avoiding unnecessary duplication across European operations.
• Oversee the correct configuration of European clients across platforms and act as a reference point for complex multi-country cases.
• Contribute to the definition and evolution of new products by ensuring operational readiness, efficiency, resilience and regulatory compliance.

Skills

Cross-functional collaboration

European acquiring knowledge

PSD2 regulatory understanding

Fluent English

Analytical thinking

Autonomous

Education

University degree in Business Administration, Engineering, Telecommunications, Computer Science or related field

Job description

Getnet Europe is the European hub of Getnet, driving the company’s expansion across Europe and connecting Iberia with global payment ecosystems. Getnet is the leading fintech provider of payment solutions in Latin America and Iberia. We offer robust, omnichannel solutions that cater to the unique needs of our customers, integrating seamlessly with existing ecosystems while delivering powerful proprietary capabilities.
Our comprehensive suite of services includes payment gateway, in-store and e-commerce acquiring, processing, fraud prevention, financial services and value-added solutions tailored to industries such as retail, food & beverage, health & beauty, hospitality and travel.
In 2025, Getnet processed over €238 billion across 10.5 billion transactions, serving 1.2 million clients. The company ranks as the largest acquirer in Latin America and among the top 10 globally. Getnet operates across Brazil (as an e-commerce leader), Mexico, Chile, Argentina, Uruguay, Colombia, Spain, and Portugal.
Getnet is built to serve merchants, ISVs, PayFacs, orchestrators, platforms, and the next generation of commerce enablers, connecting technologies and markets through a unified, omnichannel payment experience that boosts performance and drives growth.

WHY JOIN OUR TEAM

If you want to shape the future of financial solutions, this is the place!
At Getnet, your work connects to something bigger, creating a real impact across global teams and markets for our clients and communities.
Our people are our greatest strength. We combine growth opportunities, strong team connections, and a culture that supports your well-being and sense of belonging, so you can develop, contribute, and feel valued. With flexibility and autonomy built into how we work, you’ll have the space to focus, collaborate, and perform at your best.
Here, your impact matters, your growth is supported, and your experience is designed to help you thrive.

WHAT YOU’LL DO

As an Ops Lead Europe – European HUB, these will be some of the key activities in your day-to-day role:

Partner with European HUB commercial teams by providing operational and technical consulting support for European clients.

Assess operational feasibility for multi-country clients and contribute to pre‑sales processes when required.

Design and implement end‑to‑end operational models covering onboarding, configuration, reporting, support and escalation frameworks.

Standardize cross-border operational processes and define service monitoring indicators and KPIs.

Coordinate with existing Getnet Europe operational teams to maximize the use of current systems, tools and procedures.

Drive operational efficiency and scalability by identifying and avoiding unnecessary duplication across European operations.

Oversee the correct configuration of European clients across platforms and act as a reference point for complex multi-country cases.

Contribute to the definition and evolution of new products by ensuring operational readiness, efficiency, resilience and regulatory compliance.

WHAT WE’RE LOOKING FOR

We are in search of an Ops Lead Europe – European HUB to join our team in Europe, with the following qualifications and background:

Professional Experience

Minimum 7 years of experience in acquiring, payments, operations, consulting or corporate client management roles. (Required)

Strong experience in the European acquiring ecosystem, including cross-border environments. (Required)

Experience working cross-functionally with business, product and technology teams. (Required)

Experience with international card schemes such as Visa and Mastercard and understanding of the PSD2 regulatory framework. (Required)

Experience in operating model design or transformation initiatives. (Preferred)

Education

University degree in Business Administration, Engineering, Telecommunications, Computer Science or a related field. (Required)

Specific training related to payments or operational management. (Preferred)

Languages

Fluent English, with the ability to interact professionally with international clients and European stakeholders. (Required)

Hard Skills

European acquiring and cross-border operational models. (Required)

Core payment processes, including authorization, clearing, settlement, fraud management and chargebacks. (Required)

International card schemes, including Visa and Mastercard, and the PSD2 regulatory framework. (Required)

Operational model design and scalability. (Required)

Service monitoring indicators and KPIs. (Required)

Soft Skills

Client-oriented mindset. (Required)

Analytical and structured approach. (Required)

Autonomous and proactive profile. (Required)

Ability to drive operational improvements across complex, multi-country environments. (Preferred)

Getnet Europe is proud of being an organization where there are equal opportunities regardless of age, gender, disability, civil status, race, religion or sexual orientation. We are committed to providing an inclusive and accessible application process for all candidates.

OUR OFFER AND BENEFITS

• We care for your well-being, so you will have health insurance, life insurance, dental insurance, annual health care and access to Wellhub.
• We promote flexibility with a hybrid and collaborative model; the selected candidate must be ready to work 60% on‑site.
• We aim to boost your growth with access to self‑development programs.
• We aim to make your workdays more accessible, so you will have transportation allowance and meal voucher/food voucher.
• Getnet Europe is part of Santander Group, one of the world’s leading financial groups, with a presence in more than 22 countries.

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