Danish Speaking Customer Service Agent - Sofia Relocation

Mercier Consultancy MD; España; On-site; EUR 17,000 - 25,000; Full time

Benefits offered by this job

Competitive salary

Fully paid training

Private health insurance

Relocation package

Performance bonus

Modern office in Sofia

Career development

Job summary

Mercier Consultancy Group in Sofia, Bulgaria, is seeking a Danish Speaking Customer Service Agent to join its international team. You will handle inquiries via phone, email, and live chat, using native Danish to deliver exceptional support and resolve issues.

The role requires fluent Danish and English, on-site work in Sofia, and a comprehensive relocation package with flight, hotel, and transfer. You will enjoy training, private health insurance, a competitive salary, and opportunities for

Qualifications

• Native or fluent Danish (spoken and written).
• Professional English to collaborate with a diverse team.
• Valid EU passport or residency status allowing work in Bulgaria.
• Experience in customer support is a plus.
• On-site work in Sofia.

Responsibilities

• Deliver exceptional support to customers via phone, email, and live chat.
• Represent clients by maintaining high standards of communication in native-level Danish.
• Resolve complex inquiries and technical issues to ensure customer satisfaction.
• Collaborate with international teams to maintain quality benchmarks and exceed targets.
• Accurately document all customer interactions in the CRM system.

Skills

Danish language

Customer service

English proficiency

Empathy

Problem solving

Job description

Mercier Consultancy Group in Sofia, Bulgaria, is seeking a Danish Speaking Customer Service Agent to join its international team. You will handle inquiries via phone, email, and live chat, using native Danish to deliver exceptional support and resolve issues.

The role requires fluent Danish and English, on-site work in Sofia, and a comprehensive relocation package with flight, hotel, and transfer. You will enjoy training, private health insurance, a competitive salary, and opportunities for