Albanian-Speaking Customer Support Agent - Sofia

Mercier Consultancy Group; España; On-site; EUR 10,000 - 15,000; Full time

Benefits offered by this job

Relocation package

Performance bonus

Training programme

Health insurance

Career development

Multicultural workplace

Competitive salary

Job summary

Mercier Consultancy Group is seeking an Albanian Speaking Customer Service Agent to join an on-site team in Sofia, Bulgaria. You will be the primary contact for Albanian-speaking customers, delivering high-quality support across multiple channels while maintaining CRM records and adherence to data protection standards.

The role requires native or fluent Albanian, strong English, and a valid EU passport. Full training is provided, with a competitive salary and relocation package to support the

Qualifications

• Native or fluent Albanian language skills.
• Good working knowledge of English.
• Valid EU passport is mandatory.
• On-site role based in Sofia, Bulgaria.
• Full training provided by the company.

Responsibilities

• Deliver prompt, courteous customer support via phone, email, and chat.
• Identify customer needs and provide effective resolutions.
• Maintain accurate CRM records and data protection compliance.
• Escalate complex cases to internal teams with follow-up.
• Meet and exceed KPIs such as satisfaction, response times, first contact resolution.

Skills

Albanian language

Customer service

English language

CRM experience

Tools

CRM software

Job description

Mercier Consultancy Group is seeking an Albanian Speaking Customer Service Agent to join an on-site team in Sofia, Bulgaria. You will be the primary contact for Albanian-speaking customers, delivering high-quality support across multiple channels while maintaining CRM records and adherence to data protection standards.

The role requires native or fluent Albanian, strong English, and a valid EU passport. Full training is provided, with a competitive salary and relocation package to support the