Danish Speaking Support Agent — Relocation to Sofia

Mercier Consultancy Group; España; On-site; EUR 13,000 - 20,000; Full time

Benefits offered by this job

Private Health Insurance

Fully Paid Relocation Package

Fully Paid Training

Monthly Performance Bonus

Job summary

Mercier Consultancy Group in Sofia, Bulgaria, is seeking a Danish Speaking Customer Service Agent to join our client-centric team. This on-site role includes a fully supported relocation package and comprehensive training to help you deliver exceptional service via phone, email, and live chat.

You will communicate in Danish and English, document interactions in the CRM, collaborate with international colleagues, and contribute to high customer satisfaction while growing your career in a dynamic

Qualifications

• Danish fluency in speaking and writing is mandatory.
• English proficiency for team collaboration.
• Valid EU passport or Bulgarian work residency is required.
• On-site availability in Sofia.
• Experience in customer support is advantageous.

Responsibilities

• Provide customer support via phone, email, and live chat.
• Maintain native-level Danish communication with customers.
• Resolve inquiries and technical issues to ensure satisfaction.
• Collaborate with international teams to meet performance targets.
• Document all interactions in the CRM system.
• Contribute to a positive, solution-oriented environment in Sofia.
• Participate in ongoing product/service training.
• Support career development within the team.

Skills

Danish language proficiency

English proficiency

Empathy

Tools

CRM system

Job description

Mercier Consultancy Group in Sofia, Bulgaria, is seeking a Danish Speaking Customer Service Agent to join our client-centric team. This on-site role includes a fully supported relocation package and comprehensive training to help you deliver exceptional service via phone, email, and live chat.

You will communicate in Danish and English, document interactions in the CRM, collaborate with international colleagues, and contribute to high customer satisfaction while growing your career in a dynamic