Entry-Level Remote Networking Support Engineer

Mandarin Oriental Hotel Group Limited; Calviá; À distance; EUR 24 000 - 34 000; Plein temps

Résumé du poste

NTT DATA is hiring a Networking Remote Field Service Engineer (L1) to join a dynamic, global team. The role focuses on delivering remote technical support, diagnosing incidents, and ensuring service levels are met for regional clients.

The position emphasizes collaboration, knowledge use, and process adherence while maintaining comprehensive records across systems. As an entry-level engineer, you will operate remotely, participate in maintenance tasks, and expand expertise in Cisco, Juniper and

Qualifications

• Bachelor's degree in Information Technology or Computing or related field.
• Associate level networking certifications (Cisco/JNCIA/CCNA, Juniper ACMA, etc.).
• Foundational knowledge of routing, switching, wireless and core network concepts.
• Willingness to work remotely and communicate across cultures.
• Entry-level experience with remote client support and incident handling.

Responsabilités

• Operates as an entry-level engineer delivering remote technical support to regional clients.
• Identifies and resolves incidents to restore services within SLA targets.
• Monitors service delivery and logs incidents with detailed information.
• Collaborates with clients, carriers and internal teams to diagnose root causes.
• Utilizes knowledge articles and service assurance tools to aid resolution.
• Escalates unresolved incidents and ensures proper follow-up and closure.

Connaissances

Cross-cultural communication

Project planning

Customer focus

Remote support

Incident diagnosis

Formation

BSc IT/Computing

Networking certifications

Outils

Cisco

Juniper

Aruba

Riverbed

Description du poste

NTT DATA is hiring a Networking Remote Field Service Engineer (L1) to join a dynamic, global team. The role focuses on delivering remote technical support, diagnosing incidents, and ensuring service levels are met for regional clients.

The position emphasizes collaboration, knowledge use, and process adherence while maintaining comprehensive records across systems. As an entry-level engineer, you will operate remotely, participate in maintenance tasks, and expand expertise in Cisco, Juniper and