Entry-Level Remote Network Support Engineer

Mallorca Map; Islas Baleares; Remote; EUR 25,000 - 40,000; Full time

Job summary

NTT DATA is seeking an entry-level Networking Remote Field Service Engineer (L1) to provide remote technical support and diagnose incidents for clients. You will work regionally to ensure rapid restoration of services and maintain SLA compliance.

The role requires foundational networking knowledge, strong communication across cultures, and the ability to collaborate with clients and vendors to resolve issues promptly.

Qualifications

• Bachelor's degree or equivalent in IT or Computing.
• Associate level networking certifications (e.g., CCNA, JNCIA) beneficial.
• Entry-level experience in networking, routing, switching, and remote client support.

Responsibilities

• Provide remote technical support to clients and resolve incidents.
• Monitor service delivery and report against SLAs.
• Escalate unresolved incidents and coordinate with vendors as needed.
• Maintain knowledge base articles and CI configuration data.

Skills

Remote support

Networking basics

Incident management

Education

Bachelor's degree in IT/Computing

Associate networking certifications (CCNA/JNCIA)

Tools

Cisco

Juniper

Aruba

Job description

NTT DATA is seeking an entry-level Networking Remote Field Service Engineer (L1) to provide remote technical support and diagnose incidents for clients. You will work regionally to ensure rapid restoration of services and maintain SLA compliance.

The role requires foundational networking knowledge, strong communication across cultures, and the ability to collaborate with clients and vendors to resolve issues promptly.