Entry-Level Remote Field Service Engineer – Networking

Ramboll; España; A distancia; EUR 28.000 - 42.000; Jornada completa

Descripción de la vacante

NTT DATA is seeking a Networking Remote Field Service Engineer (L1) to provide remote technical support to clients and identify and resolve incidents, ensuring SLA adherence.

This entry-level role focuses on diagnosing problems using service tools, coordinating with internal teams, and maintaining accurate records while delivering reliable service across networks.

The role offers remote working and exposure to Cisco/Juniper networks with opportunities to grow in a global technology leader.

Formación

• Bachelor's degree or equivalent in Information Technology or Computing or related field.
• Associate level networking certifications such as Cisco, Juniper, Aruba, CCNA, JNCIA, ACMA, etc.
• Entry level experience in networking technologies such as routing, switching, Wireless, SDI distribution, core and access layers.

Responsabilidades

• Provide remote technical support to clients and resolve incidents.
• Investigate problems using service tools and report findings.
• Monitor service delivery and ensure SLA targets are met.
• Coordinate with stakeholders to expedite diagnosis and resolution.
• Update incident records and knowledge articles as required.

Conocimientos

Vendor technologies knowledge

Remote support basics

Cross-cultural communication

Educación

Bachelor's degree in IT or Computing

Associate networking certifications (e.g., CCNA, JNCIA, ACMA)

Herramientas

Cisco

Juniper

Aruba

RiverBed

Descripción del empleo

NTT DATA is seeking a Networking Remote Field Service Engineer (L1) to provide remote technical support to clients and identify and resolve incidents, ensuring SLA adherence.

This entry-level role focuses on diagnosing problems using service tools, coordinating with internal teams, and maintaining accurate records while delivering reliable service across networks.

The role offers remote working and exposure to Cisco/Juniper networks with opportunities to grow in a global technology leader.