Entry-Level Remote Network Support Engineer

Alvarez & Marsal Deutschland Gmbh; Guadalajara; Remote; EUR 26,000 - 34,000; Full time

Job summary

NTT DATA is seeking an entry level Networking Remote Field Service Engineer (L1) to provide professional remote technical support to clients. You will operate regionally, identify incidents, diagnose problems, and drive resolutions to meet SLA targets.

The role emphasizes collaboration with clients, vendors and internal teams in a remote working environment. Responsibilities include following procedures, logging incidents, maintaining CIs, and applying knowledge articles to ensure efficient

Qualifications

• Entry level knowledge of networking technologies and vendor products such as Cisco, Juniper, Aruba.
• Experience in providing remote client support and incident resolution.
• Strong communication and cross-cultural collaboration skills.

Responsibilities

• Operate in region to provide professional remote technical support.
• Identify and resolve technical incidents to restore services and meet SLAs.
• Record and document incidents, coordinates with vendors and internal teams.

Skills

Networking basics

Remote support

Incident handling

Client communication

CIs knowledge

Education

Bachelor's degree in IT/Computing

Job description

NTT DATA is seeking an entry level Networking Remote Field Service Engineer (L1) to provide professional remote technical support to clients. You will operate regionally, identify incidents, diagnose problems, and drive resolutions to meet SLA targets.

The role emphasizes collaboration with clients, vendors and internal teams in a remote working environment. Responsibilities include following procedures, logging incidents, maintaining CIs, and applying knowledge articles to ensure efficient