Entry-Level Remote Network Support Engineer

Diamond Foundry; Cáceres; Remote; EUR 26,000 - 38,000; Full time

Job summary

NTT DATA is seeking an entry-level Networking Remote Field Service Engineer to support clients remotely, diagnose incidents, and drive timely resolutions across vendor technologies like Cisco, Juniper, and Aruba. You will work from a remote setup, maintain service records, follow procedures, and collaborate with clients and suppliers to ensure SLA compliance while expanding your technical knowledge.

This role offers exposure to global networks, diverse teams, and opportunities to grow in a

Qualifications

• Bachelor's degree or equivalent in Information Technology or Computing or related field.
• Associate level certification in networking technologies such as Cisco, Juniper, Aruba, F5, CCNA, JNCIA, ACMA, etc.

Responsibilities

• Maintain the support process and handle requests per procedures.
• Use service assurance tools to diagnose problems and create reports.
• Identify, resolve and escalate incidents per procedures.
• Provide remote technical support to clients.
• Ensure incidents meet SLA targets and maintain records.

Skills

Vendor tech basics

Remote support

Troubleshooting

Customer communication

Adaptability

Education

Bachelor's degree in IT or computing

Associate networking certifications

Tools

Cisco

Juniper

Aruba

Riverbed

Job description

NTT DATA is seeking an entry-level Networking Remote Field Service Engineer to support clients remotely, diagnose incidents, and drive timely resolutions across vendor technologies like Cisco, Juniper, and Aruba. You will work from a remote setup, maintain service records, follow procedures, and collaborate with clients and suppliers to ensure SLA compliance while expanding your technical knowledge.

This role offers exposure to global networks, diverse teams, and opportunities to grow in a