Remote Networking Support Engineer - Entry Level

Momentum Reim; Tarragona; Remote; EUR 26,000 - 36,000; Full time

Job summary

NTT DATA is seeking an entry level Networking Remote Field Service Engineer to deliver remote client support, diagnose incidents and drive resolutions to meet SLAs. You will work across cultures and continually update knowledge bases while coordinating with vendors and teams to restore services.

The role emphasizes remote operations, adherence to procedures, and ongoing learning in Cisco/Juniper/Aruba environments, with opportunities to grow in a global tech leader.

Qualifications

• Bachelor's degree or equivalent in Information Technology or Computing.
• Associate level certification in networking technologies.
• Entry level knowledge of vendor technologies (Cisco, Juniper, Aruba, RiverBed).

Responsibilities

• Operate in region to provide remote technical support to clients.
• Identify and resolve technical incidents and problems to meet SLAs.
• Use service assurance tools to diagnose issues and report performance stats.
• Maintain documentation, CI configurations and knowledge articles.
• Escalate unresolved incidents and coordinate with teams to restore service.

Skills

Communication

Problem solving

Teamwork

Active listening

Education

Bachelor's degree in IT or computing

Associate networking certifications

Tools

Cisco

Juniper

Aruba

Riverbed

Job description

NTT DATA is seeking an entry level Networking Remote Field Service Engineer to deliver remote client support, diagnose incidents and drive resolutions to meet SLAs. You will work across cultures and continually update knowledge bases while coordinating with vendors and teams to restore services.

The role emphasizes remote operations, adherence to procedures, and ongoing learning in Cisco/Juniper/Aruba environments, with opportunities to grow in a global tech leader.