Customer Success

Pluxee Belgium SA; Madrid; Ibrido; EUR 42.000 - 68.000; Tempo pieno

Descrizione del lavoro

Pluxee Belgium SA is seeking a Customer Success - Mid Accounts professional to manage a portfolio of mid-sized clients remotely, strengthening relationships and driving value through renewals and upsell opportunities. The role acts as a strategic advisor, supporting usage and ensuring alignment with employee engagement objectives.

You will collaborate with onboarding, support, product, and merchant teams, using Salesforce to track activity and forecast growth.

Competenze

• Bachelor's degree in Business, Marketing, HR, or Organizational Psychology.
• 3+ years in strategic account management, customer success, or B2B post-sales roles.
• Experience with SaaS platforms or HR/employee engagement solutions.
• Strong consultative sales, negotiation, and communication skills.
• Experience using CRM tools; Salesforce knowledge is preferred.
• Good organizational skills; able to manage multiple commercial activities.
• Fluent in Spanish and English; Catalan or French is a plus.
• Hybrid working patterns; some travel may be required.

Mansioni

• Relationship Management & Retention Planning: conduct quarterly reviews with HR and stakeholders; monitor usage and feedback; maintain client satisfaction.
• Growth Opportunity Identification & Upselling: assess expansion readiness; present upsell opportunities aligned with client needs.
• CRM & Reporting: use Salesforce to track touchpoints, renewals, and upsell pipelines; assist with forecasting.
• Cross-Functional Coordination: coordinate with onboarding, support, product and merchant teams; assist pricing updates and renewals.

Conoscenze

Consultative selling

Negotiation

Communication

CRM tools

Sales forecasting

Formazione

Bachelor's degree

Strumenti

Salesforce

Descrizione del lavoro

At Pluxee, we shape the world of employee benefits and engagement by bringing to life a personalized and sustainable employee experience, at work and beyond.
Permanent Regular

Job Description:

The Customer Success- Mid Accounts manages a portfolio of mid-sized clients via remote engagement. The role strengthens relationships, supports benefit usage, and identifies new value opportunities aligned with clients' employee engagement goals. Acting as a strategic advisor, the Farmer drives satisfaction, upsell opportunities, and renewals across accounts.

Responsibilities:

1. Relationship Management & Retention Planning Conduct quarterly business reviews and virtual check-ins with HR and business stakeholders. Monitor usage trends and client feedback to flag risks or growth opportunities. Maintain high client satisfaction through timely, relevant follow-ups.
2. Growth Opportunity Identification & Upselling Analyze client maturity and expansion readiness to identify new solutions or benefit categories. Present upsell opportunities tailored to client size, strategy, or changing needs. Guide decision-makers in aligning benefit investments with employee outcomes.
3. CRM & Reporting Use Salesforce to track touchpoints, renewal dates, upsell pipelines, and risk signals. Collaborate with Sales Leadership on account planning and forecasting. Share feedback on platform usage, merchant needs, and solution impact.
4. Cross-Functional Coordination Liaise with onboarding, support, product, and merchant teams to deliver a seamless client experience. Support pricing updates and contract renewals when required.

YOU ARE A MATCH IF...

Education: Bachelor's degree in Business, Marketing, HR, or Organizational Psychology.
Work Experience: 3+ years in strategic account management, customer success, or B2B post-sales roles.
Experience with SaaS platforms or HR/employee engagement solutions strongly preferred.
Skills & Certifications: Strong consultative sales, negotiation, and communication skills.
Experience using CRM tools for pipeline and opportunity management; Salesforce knowledge is preferred.
Good organizational skills and ability to manage multiple commercial activities simultaneously. Strong virtual and in-person communication capabilities.
Proficiency in Microsoft 365 tools.
Knowledge of full-cycle sales methodologies is considered an advantage.
Languages: Both Spanish & English is required. Additional languages such as Catalan or French, are an advantage.
Working Conditions: Hybrid working patterns.
Travel may be required depending on business needs.

Why join Pluxee?

Join an inclusive team

Work at the heart of the community alongside 5,000 experts across 29 countries - we embrace diversity and value uniqueness, fostering a workplace where everyone can thrive.

Turn inspiration into possibility

Get space to try new ideas, experiment and move the world of work forward as you bring new digital experiences - and moments of connection - to millions of people.

Make a positive impact

Touch millions of lives and create meaningful change for people and the world we share, supporting our commitments to diversity, sustainability, and local economies.

Grow with us

Get support you need to take meaningful steps in your career, whether you're performing your work/life balance or learning new skills.