Customer Success

Pluxee; Madrid; Hybrid; EUR 36,000 - 52,000; Full time

Benefits offered by this job

Meaningful job

Great culture

Empowering environment

Job summary

Pluxee is seeking a Customer Success professional to join our team in Madrid to drive post-sales value for SMEs and enterprise accounts. You will nurture client relationships, monitor health scores, and collaborate with Sales, Product, and Customer Experience to expand opportunities.

You will work with a startup-like SaaS environment, leveraging data analysis and clear communication in both English and Spanish to ensure onboarding success and ongoing satisfaction.

Qualifications

• 2-3 years of Customer Success or Key Account Management experience
• Fluent in English and Spanish
• Experience at a startup or scale-up SaaS: Fintech, HRTech, etc.
• Analytical thinker comfortable with numbers and data analysis

Responsibilities

• Lead the relationship with SMEs customers as they join Pluxee and Cobee by Pluxee
• Deliver consistent value on every interaction and build long-term relationships
• Proactively identify ways to improve customer health score and opportunities beyond CS
• Provide feedback to Product on client needs and help improve processes
• Identify CS Qualified Leads (CSQLs) and collaborate with Sales to maximise opportunities
• Provide account-specific operational and technical support via email and phone
• Refer issues to the technical team and coordinate with internal stakeholders

Skills

Customer Success

Key Account Management

Cross selling

Relationship building

Communication

Data analysis

English

Spanish

Education

Bachelor’s degree in Business Administration, Marketing, or related field

Tools

CRM software

Job description

Permanente regularJob Description:Pluxee is a global player in employee benefits and engagement that operates in 31 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits. Powered by leading technology and more than 5,000 engaged team members, Pluxee acts as a trusted partner within a highly interconnected B2B2C ecosystem made up of more than 500,000 clients, 36 million consumers and 1.7 million merchants. Conducting its business as a trusted partner for more than 45 years, Pluxee is committed to creating a positive impact on all its stakeholders, from driving business to local communities, to supporting wellbeing at work for employees while protecting the planet.Pluxee is a global player in employee benefits and engagement that operates in 31 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits. Your next challengeWe are looking for an Customer Success to join our Customer Success team and help us deliver a high-quality, personal post-sales experience; lay a solid foundation to ensure the success of our Enterprise accounts, maximize their satisfaction and retain them.What you'll be doing:* Lead the relationship with our SMEs customers as soon as they decide to join Pluxee and Cobee by Pluxee, becoming the go-to-person for them* Bring our HR partner's experience to the next level, by delivering consistent value on each interaction and developing long-term relationships through consistent and proactive communication, identifying their needs and building engagement* Proactively seek ways to enhance customer health score, identifying opportunities within the scope of Customer Success and beyond that (e.g., Sales, Product, Customer Experience, etc.)* Consistently provide feedback to Product on client's needs.* Proactively seek ways to improve processes not only within Customer Success, but also in those that involve other areas (e.g., Sales, Product, Customer Experience, etc.).* Identify Customer Success Qualified Leads (CSQLs)* Collaborate with the sales team to maximize sales opportunities.* Provide account specific operational and technical support for different levels of accounts via email and phone.* Refer issues to the technical team.Education Requirements: Bachelor’s degree in Business Administration, Marketing, or a related field. Work Experience Requirements: 2-3 years of Customer Success or Key Account Management experience with a strong focus on cross selling.Other Requirements:* Demonstrated experience in dealing with a large amount of accounts.* You have proven experience working for a successful startup or scale-up SaaS: Fintech, HRTech, etc.* Facility with numbers and data analysis (engineering degree or similar will be an advantage but not mandatory).Languages: Fluent in both English and Spanish (mandatory)Competencies:* A person with a genuine commitment to customer success and satisfaction.* You have the ability to convey complex information clearly and concisely to customers.* An active listener and you understand customer needs and concerns effectively.* An analytical thinker with the capability to identify and address issues that may arise during onboarding.* Someone with flexibility to adapt to changing customer needs and evolving product features.* Someone with the ability to thrive in a dynamic and fast-paced environment.* You can quickly acquire a comprehensive understanding of the features, functionalities, and technical aspects of Cobee by Pluxee's products with ease.* Someone with organizational skills to manage multiple customer onboarding projects simultaneously.* Someone who excels at time management and prioritization to ensure onboarding processes are completed efficiently and on time. To get this challenge* Video call or face to face with Recruiter/HRBP* Video call or face to face with CS Lead* Video call or face to face with CS Manager Your team Customer Success Team Your location Madrid, Spain. Happy at work 1) A meaningful job: Be the change! Help us build the future of employee benefits by bringing to life sustainable and personalized experiences and contribute to make a real impact on millions of lives. Our business model delivers not just for individuals but their communities too, by supporting local businesses and economies. 2) A great culture: People matter – a lot! Be part of a multicultural team that moves as one in a fast paced and innovative environment. We respect and care authentically about our people, we embrace wellbeing and work-life balance, new ideas and we have a lot of fun! 3) An empowering environment: Be yourself! At Pluxee we proudly embrace diversity and value the uniqueness of our talents, fostering an inclusive work place where all abilities are celebrated, and equal learning and growing opportunities are a given.