Enterprise CSM — Hybrid, EN/ES Growth Partner

Deliverect; Madrid; Hybrid; EUR 55,000 - 75,000; Full time

Benefits offered by this job

Learning budget

Global team collaboration

Regionally tailored rewards

Unicorn company status

Job summary

Deliverect Enterprise Customer Success Manager in Madrid, Spain, hybrids across 4 days in the local office and 1 day from home. You will drive enterprise adoption, build long-term relationships, and align with Product and Support to ensure retention and growth.

You will communicate with English- and Spanish-speaking teams, analyze usage data, and champion customer needs to maximize value from the Deliverect platform.

Qualifications

• Professional fluency in English and Spanish is essential for managing our diverse account base.
• 2+ years of experience in a customer-facing role such as Customer Support, Customer Success or Account Management, ideally within a SaaS environment.
• An analytical mindset with the ability to analyze complex customer issues and leverage data analysis tools to measure customer health and develop effective solutions.
• Proven ability to manage multiple projects simultaneously, meet deadlines, and navigate a fast-paced environment.
• Exceptional communication skills with the ability to build trust and rapport with key stakeholders across multiple departments.
• Familiarity with Google Suite and Zoom; experience with Planhat and HubSpot is a strong plus.

Responsibilities

• Develop and execute strategies to foster long-term customer relationships and guide enterprise clients through success milestones and product adoption.
• Work Cross-functionally and collaboratively with Enterprise Account Managers and Support teams to resolve complex issues, and advocate for customers by requesting new features from the Product team.
• Monitor customer usage and leverage data to demonstrate Deliverect's value, identifying opportunities to improve customer health and adoption rates.
• Issue Resolution & Support Escalation: Act as an escalation point for complex technical and non technical queries, ensuring timely resolutions.
• Identify potential upsell opportunities and support renewal management to ensure continued revenue growth.

Skills

Bilingual English/Spanish

Customer-facing experience

Analytical mindset

Project management

Communication skills

Tools

Google Suite

Zoom

Planhat

HubSpot

Job description

Deliverect Enterprise Customer Success Manager in Madrid, Spain, hybrids across 4 days in the local office and 1 day from home. You will drive enterprise adoption, build long-term relationships, and align with Product and Support to ensure retention and growth.

You will communicate with English- and Spanish-speaking teams, analyze usage data, and champion customer needs to maximize value from the Deliverect platform.