Spanish-Speaking Customer Success Manager (Hybrid)

2060 Bentley Systems Iberica, S.A. Sociedad Unipersonal; Madrid; Híbrido; EUR 45.000 - 65.000; Jornada completa

Descripción de la vacante

Seequent is seeking an Account Success Manager to support adoption and long-term value realization for customers in the Madrid area. You will build relationships with stakeholders, coordinate onboarding, monitor usage and health metrics, and drive renewal opportunities.

You will work with internal teams to resolve issues, prepare adoption insights, and support multi-product value realization. Hybrid work with 2 days in the local office and the rest remote.

Formación

• 5+ years of relevant industry experience engaging with technical and non-technical stakeholders.
• Customer-centric approach with experience driving outcomes and adoption.
• Fluent in Spanish (written and verbal).
• Strong communication, influencing skills and problem-solving ability.

Responsabilidades

• Build and maintain relationships with assigned customer stakeholders to support satisfaction, product adoption and retention.
• Coordinate onboarding and training with internal resources and track outcomes.
• Monitor customer health indicators, product usage trends and engagement metrics.
• Partner with Account Managers and Sales to support account planning and expansions.
• Document customer interactions and key activities in the CRM system.
• Coordinate technical support escalations and prepare adoption insights for reviews.
• Identify renewal opportunities and communicate them to the Senior Account Manager.

Conocimientos

Account management

Customer success

Stakeholder engagement

Spanish fluent

Communication

Problem solving

Product knowledge

Technical proficiency

Emotional intelligence

Organization

Herramientas

CRM

Descripción del empleo

Seequent is seeking an Account Success Manager to support adoption and long-term value realization for customers in the Madrid area. You will build relationships with stakeholders, coordinate onboarding, monitor usage and health metrics, and drive renewal opportunities.

You will work with internal teams to resolve issues, prepare adoption insights, and support multi-product value realization. Hybrid work with 2 days in the local office and the rest remote.